Senior Systems Administrator

1 month ago

Cape Town, South Africa Ecentric Payment Systems Full time

To ensure your application is successfully received and that you can smoothly complete the screening process, we encourage you to apply through our Career Portal:. 
We look forward to reviewing your submission

Introduction

Our team offers comprehensive experience and expertise across the South African (and beyond) payment gateways landscape. To guarantee the best service, we handle all the one-to-many payment relationships on behalf of our clients so they may focus their energy on growing their business.

As leaders in payment compliance and security, our clients can have the peace of mind that their payment processing needs are met efficiently with absolute security.

Position Overview

Ecentric Payment Systems is seeking a proactive and innovative Tech Lead Engineer for our Hosting Services team. In this role, you will lead technical efforts across client environments, ensuring system stability, security, and efficiency. Your role will focus on troubleshooting, system configuration, and ensuring failover procedures are robust and up to date.

We value pro activity in identifying potential issues before they arise and innovation in building tools, automating processes, and enhancing systems to ensure continuous improvement and maximum performance. This is an exciting opportunity for a self-driven individual with a passion for solving complex technical issues and pioneering new solutions in a collaborative and fast-paced environment.


Roles and Responsibilities
  • Support the production environment, upgrade, security management, disaster recovery.
  • Setup and configure the Production, SIT and Dev environments
  • Implement and maintain associated system configurations
  • Provide support function to internal teams and clients
  • Extensive troubleshooting experience with software solutions
  • Ensure that communication channels are established with all clients at a technical level
  • Investigating production related queries as raised by business or external parties
  • Ensure that adequate testing has taken place before implementing new systems or changes to existing systems
  • Ensure that periodic tests are executed at the DR site
  • Ensure that failover procedures are documented and kept up to date
  • Ensure that all technical documentation is maintained and product enhancements periodically reviewed
  • Ensure effective monitoring systems and the building of tools, dashboards and automated processes to empower the product and organizational
  • Test any new system releases / upgrades from Development or Service Providers
  • Ensure that a testing schedule and procedure is available
  • System Maintenance (Production and Test)
  • Be the SME for the hosted service
  • Extensive knowledge of the 3DS authentication methods, message flows, authentication, challenge flows.
  • Extensive knowledge regards certificates and key management
  • Strong written and spoken communication skills
  • Analytical and logical problem-solving skills
  • Provide support to customers via excellent written and spoken skills
  • Provide process enhancements and recommendations
  • Responsible for recurring system changes on the environments
  • Provide a solid technical foundation to/across all of our customer environments
  • Pro actively manage the customer environments
  • Ensure that all incidents are logged and effectively managed, resolved and escalated if necessary
  • Identify trends across customer base and feedback observations and assessments
  • Revision of technical documentation and specifications as part of the implementation and troubleshooting process and contributing to the Knowledge base
  • Detailed investigation and analysis of incidents which might include, but is not limited to:
  • Analysis using tools like Elastic Search, Grafana, OpenSearch, Network sniffers and Windows Performance Monitor
  • The ability to write and edit scripts or simple programs
  • Advanced Linux and Windows OS skills required
  • Participate in incident escalations and resolution, which may occur after hours
  • Participate in work outside normal business hours to do changes, upgrades and tasks required part of the role
  • Participate in standby weeks which are part of a defined rotation bases


RequirementsWe encourage all applicants to carefully review the required skills, competencies, and education levels outlined in the job description. This ensures that we can focus on candidates with the right qualifications, leading to a more efficient and accurate evaluation of your application. 

To ensure your application can be fully considered, it is essential to complete the SAPIA assessment, which will be emailed to you immediately after submitting your application. We kindly request that you complete the assessment within the next 3 days to proceed with the short-listing process.

We appreciate your prompt attention to this and look forward to reviewing your complete application

Qualification and Certification:
  • A tertiary IT, Software or Engineering qualification
Years of Experience
  •  7 years’ experience in the FinTech field
Professional Expertise
  • Working knowledge of Linux from an administrative perspective: core fundamentals, command-line operations, scripting, service monitoring, networking and monitoring tools.
  • Understanding of micro services/containers: e.g. Docker, Kubernetes
  • Strong network and server troubleshooting skills
  • Some understanding of APIs: SOAP, REST or similar
  • Network protocol and security knowledge (e.g. TCP, UDP, DHCP, DNS, SSL)
  • Certificate management and understanding
  • Experience with building and maintaining modern monitoring, analysis and diagnostics systems, e.g. Grafana, Elastic Search, Prometheus, Splunk, or similar.
  • Strong JSON/XML understanding with configurations and management
  • Application server experience reading of system logs and writing of scripts, PowerShell and Python beneficial
  • Advantageous: Scripting experience: e.g. Working with JSON objects for monitoring purposes
  • Advantageous: Proficiency and experience working with cloud environments, e.g. Azure, AWS.

Benefits Our Culture & Philosophy
 
We go beyond being just an employer - we are a long-term career growth partner in South Africa's payments industry. Here, we unleash our employees’ potential, embrace innovation, and shape the future of the payments industry.

As such, we are committed to providing a comprehensive and competitive benefits package designed to support our employee's well-being, foster personal and professional growth, and enhance their overall quality of life. Our employee benefits program is tailored to meet the diverse needs of our workforce, recognizing that each individual plays a vital role in driving our company forward.

From retirement planning to professional development and work-life balance initiatives, Ecentric is dedicated to empowering our employees to thrive both inside and outside the workplace. We understand that happy, healthy employees are the key to a thriving organization, and our benefits program reflects our ongoing commitment to supporting our most valuable asset – our people.
  • Competitive salary structure including:
    • Pension fund;
    • Disability Benefit;
    • Death Benefit;
    • Dread disease; and
    • Funeral Cover.
  • Hybrid working arrangements are offered, with some exceptions.
  • Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:
    • Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
    • Gym and Child Care Facilities (inside Great Westerford Building)


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