Partner Account Manager

7 months ago

Cape Town, South Africa RSAWEB Full time

**Job Information**:
Industry
- Enterprise Sales

Work Experience
- 5 years

City
- Sea Point, Cape Town

Province
- Western Cape

Country
- South Africa

Postal Code
- 8005

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and being one of the fastest streaming ISPs on Netflix and a consistently top rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
- At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, everyday.

Our values:

- Creativity
- Humanity
- Innovation
- Passion
- The position is for Partner Account Manager in the RSAWEB Business Channel Sales team based in the Cape Town office. You will work closely with the National Channel Sales Manager.

**Job responsibility**

The role is channel focused and responsible for supporting and growing various business-level sales opportunities that are crucial to the success of the organization's channel operations. The role involves working closely with cross-functional teams, project managers, vendors, and stakeholders to ensure the smooth execution of sales growth, adherence to timelines, and achievement of sales objectives with our partner owned accounts. The RSAWEB Business Partner Account Manager plays a vital role in driving efficiency and effectiveness within the channel business unit while contributing to the overall success of the organization's sales initiatives.

**Key Objectives**
- Sales Coordination:
Collaborate with Sales manager and other stakeholders to create detailed solutions plans that fit the customer requirements for the best possible service. Ensure sales objectives are well-defined and are clearly stated.

Communication:
Facilitate effective communication between cross-functional teams, various stakeholders, and Sales manager. Regularly update deals and leads status, milestones, and potential risks to all relevant parties.

Documentation:
Maintain accurate documentation, including pricing and solution proposals, service schedules, sales plans, meeting minutes, action items, and progress reports. Ensure all documentation adheres to organizational standards.
- Quality Assurance:
Collaborate with all teams involved to establish quality assurance processes, ensuring deliverables meet or exceed established standards and customer requirements.

Continuous Improvement:
Work with the National Channel Manager to identify areas for process improvement within the channel department's sales, solution and service management.

Stakeholder Engagement:
Cultivate positive relationships with internal and external stakeholders, keeping them engaged and informed throughout the project lifecycle. Address stakeholder concerns and manage expectations.

**Job Duties**
- Build positive working relationships with channel partners to maximize product sales within the customer base.
- Manage existing partners and recruit new partners for sales growth.
- Coordinate with partners to identify key sales opportunities to generate revenue.
- Provide product training to partners and inform them about services offered.
- Develop and review sales proposals with partners.
- Develop partner specific sales and marketing plans to increase marketing and selling efforts.
- Manage daily sales activities with partners to achieve revenue objectives.
- Assist in product placement and promotional activities to increase sales.
- Coordinate with partners to develop joint business plans to mutually agree with business objectives.
- Perform business reviews and recommend improvements.
- And any other reasonable task.

**Requirements**:

- Proven experience (typically 1-4 years) in Sales Account management in an ISP and / or IT environment.
- Familiarity with sales management methodo

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