Manager, Ops Excellence

2 months ago

Cape Town, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Matroosfontein, Cape Town

Job Posting Title: Manager, Ops Excellence
Time Type: Full Time / Permanent

**Minimum Requirements**: Matric or Equivalent

Tertiary Qualification: Advantageous

**Computer Literacy Level**:

- MS Suite (Advanced)
- Highly proficient in CargoWrite / WMS

**Job Related Requirements**:

- 3-5 years of warehouse management experience within a multiclient facility, with a proven track record of driving operational excellence.
- 3-5 years of experience using CargoWrite (WMS) for warehouse and inventory management.
- Diploma in Logistics / Warehousing (Advantageous)

**Project Management Skills**:

- Experience in managing projects from inception to completion, including the ability to set timelines, allocate resources, and meet deadlines.

**Change Management Experience**:

- Proven ability to lead change initiatives effectively, demonstrating adaptability and resilience in fast-paced environments.

**Customer Focus**:

- A strong commitment and understanding of customer needs and delivering solutions that enhance customer satisfaction and loyalty.

**Technical Proficiency**:

- Fully competent in warehouse management systems (WMS)

**Financial Acumen**:

- Ability to analyse financial data and make cost-effective recommendations that align with operational goals.

**Quality Control Knowledge**:

- Experience with quality assurance processes and tools to ensure that operational standards are consistently met.

**Negotiation Skills**:

- Proficient in negotiation techniques, particularly in vendor management and contract negotiations.

**Crisis Management**:

- Experience in effectively handling operational crises, ensuring mínimal disruption and quick recovery.

**Electives**:

- Retail / FMCG environment experience
- High EQ
- Effective leadership skills
- System enhancement experience
- Team involvement
- Deadline Driven
- Self-Motivator
- Ability to work under pressure.
- Strong attention to detail
- Ability to plan long term.
- Negotiation and conflict management skills

**Duties & Responsibilities**:
**Process Improvement**:

- Analyze current operational processes and identify areas for improvement to enhance efficiency and productivity.
- Develop and implement best practices and standardized procedures that align with company goals.
- Monitor and assess the effectiveness of implemented changes and recommend further modifications as necessary.

**Team Leadership**:

- Lead cross-functional teams in initiatives aimed at operational excellence, ensuring alignment with business objectives.
- Provide mentorship and guidance to team members, fostering a culture of continuous learning and improvement.
- Conduct regular training sessions on operational procedures and best practices to ensure team proficiency.

**Data Analysis and Reporting**:

- Utilize CargoWrite (WMS) to gather, analyze, and report on operational metrics and performance indicators.
- Develop dashboards and reports that provide insights into operational performance, identifying trends and areas for attention.
- Collaborate with management to establish key performance indicators (KPIs) and benchmarks for operational success.

**Collaboration and Communication**:

- Work closely with various departments, including supply chain, inventory management, and customer service, to ensure seamless operations.
- Facilitate communication between teams to ensure clarity in processes and expectations.
- Serve as a point of contact for operational inquiries and escalate issues as necessary.

**Strategic Planning**:

- Contribute to the development of the operational strategy, aligning with overall business goals and objectives.
- Identify emerging industry trends and integrate innovative solutions to stay ahead of the competition.
- Participate in budget planning and resource allocation to support operational initiatives.

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