Chief Information Officer

2 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
To define, deliver and be accountable for the strategy, planning, design, development, delivery, quality and optimization of all IT Services & Products in the South African Market.

Formulate & implement IT strategy, to achieve Business Goals for better Productivity, business Flexibility & Cost Effectiveness and through close interaction with Business.

Ensure Quality of IT Service Delivery by nurturing of relationships with Strategic Service partners (including Outsourcing) through SLAs, Transformation and Governance.

Liaison with Vodacom Group IT and Vodafone Global (VFG) teams for alignment with VFG policies and implementation of Global initiatives.

Build IT capability through appropriate initiatives, including insourcing of key digital resources, aligned to Tech 2025 requirements.

**SA IT scope covers**:
End-to-End IT Portfolio Management (CBU, VB, COPS, Corporate):
Application (DevSecOps) - Developments, Enhancements & modifications, Support & Maintenance & Operations
Digital Platforms and Channels
Big Data and Analytics
RPA
CVM

Enterprise Infrastructure - Data Centre, Disaster Recovery, LAN / WAN / Connectivity & End-User-Services Infrastructure, Cloud Services
Billing COE - Fraud, Risk and Billing Services
Cross functional - Help Desk, Security & Quality, SOX compliances & Processes
Lean Portfolio Management
Cyber Security
Technology Assurance

Ensures availability, performance, and scalability of the whole IT landscape and keeping IT-operational demands and business requirements in balance with costs.

**Your responsibilities will include**:
**Accountable for the definition of the target IT Architecture (in conjunction with Group IT Architecture) and its realisation in accordance with stakeholders in Business and IT.**

Accountable for the design and delivery of IT-Solutions
Contribute to and drive Vodacom overall IT strategy; including implementation of Tech2025 (‘IT2025’)
Design significant strategic initiatives, in particular for business synergies
Ensure efficient Agile delivery of initiatives (including Signature Programmes) as per the PI Demand process across IT including delivery of results within agreed quality, budget and time
Achieve and maintain best benchmark results when benchmarking the performance of development and delivery against similar organisations across Vodacom Africa Region and Vodafone Group and other operators

**Accountable for Acceptance, Integration, and Production Deployment**

Deployment of new or changed IT-Applications in acceptance test and (pre-) production environments using DevSecOps practices.
Plan, perform and validate the software installation and migration of IT-Applications in acceptance, test and (pre-) production
Minimize operational
- and business impact
Implement strong IT controls and ensure that we are SOX complaint. Evaluate, select and initiate implementation of Identify Management System

**Accountable for the availability, performance, scalability and running cost of IT Systems, accountable for high quality of IT services according to Service Levels.**

Engage and drive Service Partnership with Partners to deliver superior products (Operational metrics and costs) and strategic improvement initiatives to benefit business.
Achieve Availability and MTTR targets per portfolio.
Guide and supervise IT Operations’ strategic roadmap to ensure the availability, performance and scalability of the IT Systems
Guarantee substantial quality/cost operations performance improvements (SmartIT)

**Accountable for IT partner management**:
Ensure strong governance structure to manage SI/key partners and other partner relationship (Microsoft, Oracle, Wipro, Tata Communication etc).
Identify new partner activities, initiate and expand long-term relationships with key Partners and third parties together with Local and Group SCM
Control and supervise the performance of the Partners including the mutual contractual obligations and ensure appropriate action in case of problems to realize the business targets

**Leverage Vodafone Group know-how and Strategy to enhance South Africa business**

Fully engage with the - VF Group IT strategy process.
Develop vision, provide clarity of direction and accountability to whole IT team.
Set annual plans in context of LRP strategic plan.
Set goals, motivate and performance manage team (set objectives, keep up frequent updates and review meetings, communicate, assess and address performance issues)
Identify and develop the appropriate resources to deliver the department’s objectives; recruit, manage, motivate, coach and develop own staff, ensure alignment of activities and objectives across employees and virtual teams
Manage a geographically distributed organization

**Essential role-related knowledge, technical skills, qualifications, and experience**

An advanced Telecommunications or Information Technology or similar degree is essential
An MBA will be advantageous
Minimum 15 years’ experience working in



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