Quality Controller

2 weeks ago


Constantia, South Africa Lifestyle Financial Services Full time

**Job Requirements**:

- Matric qualification is essential/a MUST

.NQF level 5 in Banking, Marketing, Sales or equivalent higher qualification is a bonus
- Age requirement is 24, this is a senior position
- An ability to communicate in Isixhosa, IsiZulu and Afrikaans and other South African Languages will be an advantage, Please note: The in-house language will be English, therefore English is a Must.
- Excellent verbal and written communication is a must
- You need to reside close to Constantia, this is a location of this job.
- Must be able and willing to work under pressure
- Willing to work overtime and holidays
- Must have an ability to successfully resolve conflicts
- Must generally have a calm disposition
- An ability to handle pressure and cope in a stressful environment

**Job Analysis**:

- The QC will be responsible to listen to agent's call in a fully compliant manner.

**Experience**:

- A minimum of 12 months proven success in a QC role
- Previous and proven experience within Financial Services and/or Customer service
- Demonstrate an ability to work independently but possess a team player distinct
- Daily - Weekly - Monthly Quality reports to be completed
- Daily targets on calls and coaching to be completed
- Assist in role-plays within the QC department.
- Assist in disciplinary investigations
- Call extraction
- System comparisons
- Report out of line quality issues immediately to your QC team leader
- Managing Quality coaching reports insuring it’s signed and filed within 5 working days. Report all out of line situation to the QC team leader immediately. In the team leader’s absence report to the call centre manager.
- Assist team leaders with floor walks to identify positive and negative behavior
- Constant enhancement to the Quality monitoring process ensuring the standard of the consultants interaction with the clients are of the highest standard possible
- Ensuring that the following scripts are coached, role played and adhered to at all times:

- Additional expense script
- Outbound welcome script
- All scripts
- All fundamentals and protocols to be understood and followed soon after a training
- Reports to be statistically correct
- Enforcing rules that fall within the FAIS act such as CPP and Terms and Conditions, COP, Affordability.

**Duties & Responsibilities**
- Supervise a group to ensure that a set target is met daily
- Provide proactive and responsive support to clients and agents
- Providing outstanding service via all communications channels
- Act as channel of communication to present the features and benefits of the client’s products that are offered by our client to prospective customers.
- Ensure that applicable campaign’s targets are met.

Basic salary : 8500

**Salary**: R8,500.00 per month

**Education**:

- High School (matric) (preferred)

Application Deadline: 2023/12/22


  • Front Desk Coordinator

    3 months ago


    Constantia, South Africa Africology Full time

    Luxury brand Africology is looking for a self-motivated and attentive Front Desk Coordinator who will be responsible for the full front desk function with a strong focus on quality control within our high-end spa. Due to the nature of our business, weekend work is required and being available to "stand-in" for another staff member on short notice might be...


  • Constantia, Western Cape, South Africa Africology Full time

    Luxury brand Africology is looking for a self-motivated and attentive Front Desk Coordinator who will be responsible for the full front desk function with a strong focus on quality control within our high-end spa.Due to the nature of our business, weekend work is required and being available to "stand-in" for another staff member on short notice might be...

  • Blockman - Constantia

    3 weeks ago


    Constantia, South Africa Butcher Company Full time

    **Duties and Responsibilities**: - Ensure the correct product mix is available for customers, follow efficient production planning and regulation of workflow - Ensure meat products are produced in accordance with specified minimum stock holdings - Rotating stock on regular basis - Cut according to standard cuts and joints - Correct weighing and pricing -...

  • Kitchen Supervisor

    2 months ago


    Constantia, South Africa The Roberts Connexion Full time

    National Catering company with a Unit in Constantia is looking to employ a Kitchen Supervisor Minimum Requirements: - Grade 12 - 3 Years working experience in a Catering environment - Diploma in food preparation and cooking - Computer literate - Fully vaccinated - Clear criminal record **Brief Summary of Responsibilities**: - Food Production - Systems...

  • Senior Cook

    2 months ago


    Constantia, South Africa The Roberts Connexion Full time

    National Catering Company with a unit in Constantia seeks to employ an experienced Senior Cook. - Food Production - Systems and Control - Administration - Assisting in management of Human Resources (supervise subordinates) - Hygiene & Quality Standards - Health & Safety - Self-management **Minimum Requirements**: - Matric - Experience as a 3 years Cook /...

  • Blockman - Constantia

    2 weeks ago


    Constantia, Western Cape, South Africa Butcher Company Full time

    Duties and Responsibilities: Ensure the correct product mix is available for customers, follow efficient production planning and regulation of workflow Ensure meat products are produced in accordance with specified minimum stock holdings Rotating stock on regular basis Cut according to standard cuts and joints Correct weighing and pricing Maintain stock...


  • Constantia, South Africa The Secret Forest Cafe Full time

    We are looking for a talented barista for our small Cafe in Tokai/Constantia. Your main responsibility will be the daily operations of the beverage station. This is a customer - facing role so good people skills is essential. As we are a small business your role will be varied, this includes, but is not limited to. - Ensures that the standard of all...

  • Kitchen Supervisor

    2 weeks ago


    Constantia, Western Cape, South Africa The Roberts Connexion Full time

    National Catering company with a Unit in Constantia is looking to employ a Kitchen SupervisorMinimum Requirements: Grade 1 3 Years working experience in a Catering environment Diploma in food preparation and cooking Computer literate Fully vaccinated Clear criminal recordBrief Summary of Responsibilities: Food Production Systems and Control Assisting in...

  • Head of Finance

    2 weeks ago


    Constantia, South Africa Conova Full time

    As the Head of Operational Finance, reporting to Chief Executive Officer, you will be responsible for leading and managing the Operational Finance team for a group of companies. The role encompasses proving direction through financial planning and operationalizing the overall objectives for the company. **_ Key responsibilities_** - **_Financial Management...


  • Constantia, Western Cape, South Africa The Secret Forest Cafe Full time

    We are looking for a talented barista for our small Cafe in Tokai/Constantia. Your main responsibility will be the daily operations of the beverage station. This is a customer- facing role so good people skills is essential. As we are a small business your role will be varied, this includes, but is not limited to. Ensures that the standard of all beverages...

  • Duty Manager

    3 weeks ago


    Constantia, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment **is now seeking an experienced **Duty Manager **for a luxury 5* Boutique Hotel in **Constantia, Cape Town**. As a Duty Manager, you will play a pivotal role in overseeing the smooth operation of the hotel and ensuring the highest levels of guest satisfaction. This position requires a strong leader with exceptional interpersonal...

  • Senior Cook

    2 weeks ago


    Constantia, Western Cape, South Africa The Roberts Connexion Full time

    National Catering Company with a unit in Constantia seeks to employ an experienced Senior Cook. Food Production Systems and Control Administration Assisting in management of Human Resources (supervise subordinates) Hygiene & Quality Standards Health & Safety SelfmanagementMinimum Requirements: Matric Experience as a 3 years Cook / CDP in an upmarket catering...

  • F&b Manager

    3 weeks ago


    Constantia, South Africa HotelJobs.co.za Full time

    Food and Beverage Manager We are seeking a highly motivated and experienced Food and Beverage Manager to join our clients prestigious establishment. Located in a stunning setting, the property is known for its exceptional service, exquisite cuisine, and luxurious accommodations. **Responsibilities**: - Oversee the day-to-day operations of the Food and...

  • Head of Finance

    2 weeks ago


    Constantia, Western Cape, South Africa Conova Full time

    As the Head of Operational Finance, reporting to Chief Executive Officer, you will be responsible for leading and managing the Operational Finance team for a group of companies. The role encompasses proving direction through financial planning and operationalizing the overall objectives for the company._ Key responsibilities_- _Financial Management and...


  • Constantia, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking a highly motivated Assistant Front of House Manager, for a luxury hotel based in Constantia. Within this role you will be required to oversee and coordinate the planning, organizing, training and leadership necessary to achieve our restaurant's objectives in sales, costs, employee retention, guest service and satisfaction,...

  • Director of Finance

    3 weeks ago


    Constantia, South Africa The International Fund for Animal Welfare Full time

    **Staff work a hybrid schedule with 2 days/week in the office** Reporting to the Chief Financial Officer (CFO), and working in close collaboration with the Africa Director, the Africa Director of Finance and Operations is responsible for oversight of all finance, accounting, reporting and operations for IFAW’s operations in Africa. This includes offices...


  • Constantia, Western Cape, South Africa Western Province Caterers Full time

    We are currently searching for an Assistant Catering Manager to assist the Catering Manager in supervising the daily operation of a catering business.Duties & Responsibilities Overall Management of Kitchen Control Costs and Manage Profit Margins, Ensuring Adherence to Set Budgets Cash-Ups Managing & Developing of Unit Staff To ensure that High Service...


  • Constantia, South Africa HotelJobs.co.za Full time

    Restaurant General Manager Overview The General Manager is responsible for managing the daily operations of our restaurant. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The General Manager reports to the Operations Manager. ESSENTIAL...

  • Director of Finance

    2 weeks ago


    Constantia, Western Cape, South Africa The International Fund for Animal Welfare Full time

    Staff work a hybrid schedule with 2 days/week in the officeReporting to the Chief Financial Officer (CFO), and working in close collaboration with the Africa Director, the Africa Director of Finance and Operations is responsible for oversight of all finance, accounting, reporting and operations for IFAW's operations in Africa. This includes offices and/or...


  • Constantia, South Africa PSG Konsult Ltd. Full time

    **Designation**: Operations Manager | Constantia, Western Cape **Category**: Administration and Operations **Job Level**: Professionally qualified and experienced specialists and mid-management **Posted by**: PSG Konsult **Posted on**: 12 May 2023 **Reference Number**: PSG-AM-VAC0009 **Closing date**: 15 Jun 2023 **Position...