(Couple Position) Lodge Anchor and Full Trails Guide

4 weeks ago


Mpumalanga, South Africa HotelJobs.co.za Full time

A couple in the positions of Lodge Anchor and Full Trails Guide would have a unique and dynamic role in a lodge setting, particularly in wildlife or adventure tourism. Here’s an overview of the responsibilities, skills, and how they can complement each other:
Lodge Anchor

**Responsibilities**:

- ** Guest Relations**: Serve as the main point of contact for guests, ensuring they feel welcome and attended to.
- ** Operational Support**: Oversee daily lodge operations, coordinating between departments (housekeeping, kitchen, maintenance).
- ** Activity Coordination**: Organize and schedule activities for guests, including guided trails and other experiences.
- ** Staff Management**: Assist in training and supervising lodge staff, ensuring high standards of service.
- ** Guest Experience**: Gather feedback and tailor services to enhance the guest experience, addressing any concerns promptly.

**Skills Required**:

- Strong communication and interpersonal skills
- Organizational and multitasking abilities
- Problem-solving skills
- Basic knowledge of hospitality management

Full Trails Guide

**Responsibilities**:

- ** Leading Guided Trails**: Conduct educational and engaging guided walks for guests, sharing knowledge about the local ecosystem.
- ** Wildlife Tracking**: Use tracking skills to locate and identify wildlife, enhancing the guest experience.
- ** Safety Management**: Ensure the safety of guests during trails, managing risks associated with wildlife encounters.
- ** Environmental Education**: Teach guests about conservation efforts, flora, and fauna.
- ** Building Rapport**: Create connections with guests through storytelling and personal interactions.

**Skills Required**:

- In-depth knowledge of wildlife and ecosystems
- Strong communication and teaching abilities
- Physical fitness for hiking and outdoor activities
- First aid training

Complementary Roles
- ** Teamwork**: Together, the Lodge Anchor and Full Trails Guide can create a seamless guest experience, with the Anchor managing operations while the Guide focuses on educational experiences.
- ** Guest Engagement**: The Lodge Anchor can gather guest preferences and feedback, which the Guide can use to tailor the trail experience.
- ** Shared Passion**: Both roles can work together to foster a shared passion for wildlife conservation and hospitality, enhancing the overall guest experience.

Personal Attributes
- ** Positive Attitude**: Both should embody a friendly demeanor to create a welcoming atmosphere.
- ** Adaptability**: Ability to adjust to the needs of guests and changes in the environment or schedule.



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