Front Office Agent

3 months ago


Sandton, South Africa Marriott International, Inc Full time

**Job Number** 24045005

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

**JOB SUMMARY**

Duties and Responsibilities for a Front Office Agent or Associate (Receptionist)
- Check in and check out Guests.
- Prepare Guest invoices and take payments on arrival and even check outs,
- Do all arrival drops for the day including when having events.
- Update TV Screens as per Calendar of Events
- Able to explain all facility amenities upon arrivals.
- Able to check in a large group of people arriving at once.
- Able to Handle GUESTS Complaints
- Rectify arising problems or complaints using LEARN MODEL
- Perform administrative duties & do Direct Bills for corporate and Groups.
- Maintain a positive and professional approach with co-workers and GUESTS.
- Able to participate in Community Programmes
- Greet all guests and assist them with check-in and check-out.
- Maintain a positive attitude and friendly demeanour.
- Respond to all guest questions and requests.
- Answer and forward phone calls
- Manage guest bookings and reservations.

**JOB REQUIREMENTS**

**Requirements**:

- Degree or diploma in Hospitality/ Hotel Management/ Tourism Management or Events Management, or any related certificate with 2 years of experience in the field or similar role.
- Customer-oriented individual with a good knowledge of hospitality industry standards
- Be attentive and able to solve problems on your own.
- Team Player, Goal orientated, Outspoken, Creative, and willing to work extra hours when needed.
- Able to work alone without supervision and work under pressure.
- Ability to spot and resolve problems efficiently.
- Capable of delegating multiple tasks
- Excellent written and oral communications skills
- Have knowledge of using Vingard System
- Ability to maintain a positive, friendly attitude even under high pressure.
- Excellent organizational and multitasking skills
- Professional attitude and appearance
- This company is an equal opportunity employer._

frnch1

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.


  • Front Desk Agent

    4 months ago


    Sandton, South Africa Hilton Full time

    A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer...

  • Front Office

    3 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    We’re hiring a **Front Office & Reservations Agent** to join our team. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. **Minimum Requirements**: - Hospitality Diploma/ Degree or Similar - 3 years experience in a similar role - Knowledge of Nebula...

  • Front Office Manager

    3 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Our Hotel situated in Sandton is seeking a Front Office Manager. Main duties and responsibilities: - Guest relations - Management of the Front office and its procedures - Staff Management (Recruitment, training) - Reservations - Financial (Debtors, Petty Cash, Float) - Communicate with all relevant departments at all times - Maintain the Health and Safety...

  • Front Office Manager

    3 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Our Hotel situated in Kempton Park is seeking a Front Office Manager. Main duties and responsibilities: - Guest relations - Management of the Front office and its procedures - Staff Management (Recruitment, training) - Reservations - Financial (Debtors, Petty Cash, Float) - Communicate with all relevant departments at all times - Maintain the Health and...

  • Front Office Manager

    5 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    We are looking for a friendly, professional, and customer-oriented Front Office Manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. Front...


  • Sandton, South Africa JD Group Full time

    **Front and Back Office Supervisor** To effectively supervise the front and back office staff to ensure policies and procedures are adhered to and the stock file is accurately maintained whilst ensuring a high level of customer service. - Matric - Tertiary Qualification (Advantageous) - 2 - 3 years retail stockroom experience (Stock Management) - 1 year...

  • Office Administrator

    3 months ago


    Sandton, South Africa WeTrade Property Full time

    **Position Overview**: The Office Administrator plays a key role in providing administrative and agent support for the office. The appointed person will be working under instruction but the ability to be self-motivated, use initiative and work independently is **essential**. She must familiarize herself with the company's strategic goals and aspirations to...


  • Sandton, South Africa HOTEL AND CATERING PERSONNEL Full time

    **SCOPE AND GENERAL PURPOSE**: To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best...


  • Sandton, South Africa HotelJobs.co.za Full time

    **SCOPE AND GENERAL PURPOSE**: To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best...


  • Sandton, South Africa HotelJobs.co.za Full time

    **SCOPE AND GENERAL PURPOSE**: To assist and deputise in the absence of the Front Office Administration Manager; the Management and Operations of the Front Office Department, and to ensure that the standards as laid down by the company policies and procedures are implemented and adhered to, in order to achieve the highest occupancy percentage at the best...


  • Sandton, South Africa HRInsync Full time

    **Front Office Administrator** **Company** Medical practice based in Sandton is looking for a dynamic Front Office Administrator to join their team. **Responsibilities** **Reception**: - Answering of all calls in a professional, courteous and efficient manner. - Take messages and ensure they are actioned by relevant person. - Maintain the issue logbook...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Sandton, South Africa HotelJobs.co.za Full time

    Join a Prestigious 5* Hotel in Sandton as Front Office Assistant Manager! Kendrick Recruitment, your trusted hospitality recruitment agency, is seeking a dynamic Front Office Assistant Manager for a luxury 5-star hotel in Sandton. If you thrive in a high-end, fast-paced environment and have a passion for guest service, this is the role for you! Location:...

  • Front Office Manager

    3 months ago


    Sandton, South Africa Marriott International, Inc Full time

    **Job Number** 24085112 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Additional Information**:This hotel is owned and operated by an...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary CIB...


  • Sandton, South Africa HotelJobs.co.za Full time

    **Front Office Manager to join a vibrant team at a renowned hotel.** The Front Office Manager will inspire and lead the team in all Front Office and Guest Service areas, ensuring top-notch service and maximum guest satisfaction. This role involves assisting the General Manager in optimizing hotel operations, boosting revenue, and maintaining high occupancy...


  • Sandton, South Africa HotelJobs.co.za Full time

    Front Office Duty Manage needed for 5 star hotel in Sandton MINIMUM REQUIREMENTS Grade 12 Hospitality Qualification Working knowledge of OPERA Previous experience in the same or similar position DUTIES & RESPONSIBILITIES **Front Desk**: Introduce and maintain the most efficient check-in/out procedures. To ensure that reservations are taken correctly...


  • Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Officer Trade Support

    3 months ago


    Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary **Job...

  • Front Desk

    3 weeks ago


    Sandton, South Africa HotelJobs.co.za Full time

    A reputable mall-setting beauty salon seeks a qualified Hospitality & Front Desk Manager with the following essential requirements: - Related beauty or hotel hospitality qualification - Must have a minimum of 3 years front of house experience in** either 5* hotels or luxury spa retreat**: - Seeking mature person with good managerial experience as well as...