Administrative Co-ordinator

1 month ago


Durban, South Africa Deal Direct Financial Solutions Full time

**Job Title**: Administrative Coordinator - Mortgage Brokerage

**Location**: Durban, South Africa (Initially Remote)

Are you an organised and detail-oriented professional with experience in administration? Join our dynamic mortgage brokerage team in Durban Your role will ensure the smooth coordination of essential administrative tasks, supporting our advisers, lenders, and clients.

**Key Responsibilities**:

- Handle requests for documents from lenders (primarily managed by advisers).

**Completion Date Notifications**:

- Update our internal CRM with the expected completion date to trigger automated client fee notifications.
- Update Asana with completion date details and tags to ensure accurate task tracking.

**Completion Checks**:

- Complete the completion checklist and ensure all related tasks are carried out.
- Monitor client fee payments, maintaining a 7-day response window, and escalate issues to advisers if necessary.
- Update Asana, the internal CRM, and client communication templates to finalise tasks.

**Case Submission**:

- Review DOC cases with pending adviser actions before generating Debt Consolidation and Suitability Letters.
- Monitor cases in the submission pipeline and provide feedback to advisers.
- Ensure debt consolidation forms are signed, escalating incomplete tasks to advisers.

**Offer Checks**:

- Verify offers against FF, ESIS, MROS, and other documents for accuracy.
- Update the internal CRM and Asana with offer status, expiry dates, and other details.
- Save all relevant documentation to the FF system.

**Ongoing Monitoring**:

- Proactively review offer cases nearing expiry and follow up with solicitors to prevent delays.

**Requirements**:

- **Educational Qualification**: National Senior Certificate (NSC) or equivalent.
- **Experience**: Previous administrative experience in customer service, financial services, or the mortgage industry is preferred.

**Skills**:

- Strong organisational and multitasking abilities.
- Excellent attention to detail.
- Proficiency in using task management tools (e.g., Asana) and CRMs (e.g., internal CRM).
- Effective communication skills for liaising with clients and team members.

**Team Collaboration**: A proactive and team-focused mindset is essential.

**Working Hours**:

- Monday to Friday: 8:00 AM to 8:00 PM (UK Time, shifts organised within these hours).

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Training and development in the mortgage sector.
- Comprehensive benefits, including health insurance and paid time off.
- Flexibility to work remotely initially, with a potential transition to in-office.
- A supportive and collaborative work environment.

**Salary**: R15,000 - R25,000 per month (up to R300,000 annually, based on experience and performance).

**Location**: Durban, KwaZulu-Natal (initially remote).

**Job Types**: Full-time, Permanent

Pay: R15 000,00 - R25 000,00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you worked in a BPO before, specifically covering operations in the UK, USA or Australia?

**Education**:

- High School (matric) (required)

**Experience**:

- loan or mortgage processing: 1 year (required)


  • Transport Co-ordinator

    6 months ago


    Durban, South Africa All Star Placements Full time

    There is a Position available in Durban for an experienced Transport Co-Ordinator. Expected duties: Responsible for the activities associated with the transportation of products from suppliers into the network. Optimize transport planning in the most efficient way for customer and stakeholders. Maintain proper and accurate Pre-Shipment and Post-shipment...

  • Stock Co-ordinator

    7 months ago


    Durban, South Africa Bidvest Tank Terminals Full time

    **Job Advert Summary**: Bidvest Tank Terminals is looking to fill a Stock Co-ordinator position, to be based within the Durban Business Unit and reporting to the Stock Manager. The incumbent will ensure the effective and efficient capturing, posting and control of all operational activities on sites which affect stock. The incumbents will assist in ensuring...


  • Durban, South Africa Hilton Full time

    A People Operations Co-Ordinator is responsible for managing HR administration responsibilities to deliver an excellent staff experience while supporting employee relations and departmental goals. **What will I be doing?** As a People Operations Co-Ordinator, you are responsible for managing HR administration responsibilities to deliver an excellent staff...

  • Inbound Logistics Co

    6 months ago


    Durban, South Africa Pro Talent Full time

    **Inbound Logistics Co-ordinator** Our client, based in Morningside, Durban is looking for an Inbound Logistics Co-ordinator that will be responsible for receiving of all the related documentation for import containers; generating of clearing instructions; updating and tracking of vessel information and containers. Weekly cold store planning. Costing...


  • Durban, South Africa ADvTECH Full time

    **LOCATION**: Durban Campus **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating...


  • Durban, South Africa Capsicum Culinary Studio Full time

    Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Durban **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and...


  • Durban, South Africa Capsicum Culinary Studio Full time

    Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Durban Campus **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre...


  • Durban, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Sport Co-ordinator

    7 months ago


    Durban, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Durban, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Academic **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...


  • Durban, South Africa ADvTECH Full time

    **LOCATION**: Durban **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback...

  • Project Co-ordinator

    2 months ago


    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    Pronel Personnel is seeking a Project Co-ordinator to join their team. The ideal candidate will have a strong background in project management, with experience in team management, budgeting, and strategic planning.Key Responsibilities:Develop and implement project plans, ensuring timely completion and within budget.Lead and manage project teams, providing...


  • Durban, South Africa Jobs4All Full time

    Core Responsibilities **(include but are not limited to)**: Sales administration. Customer Relationship Management/Administration assistance to the Sales team (e.g. Dynamics 365 systems upload, Quoting, Loading & Assigning of Leads etc) Administration assistance to the Sales team. Assist with setting up appointments for the Sales team through lead process...


  • Durban, South Africa Jobted ZA C2 Full time

    Job Description We are looking for a reliable and organized Trolley asset co-ordinator to assist with the management of daily logistics and activities. In this position, you will contribute in an administrative capacity by assisting our teams on reporting, accurate recording and capturing of data. A Trolley Asset Coordinators responsibilities include...

  • Regional Administrator

    6 months ago


    Durban, South Africa Unique Personnel Full time

    **Job Number** - 72350 **Job Type** - Permanent **Job Title** - Regional Administrator & SHEQ Co-Ordinator **Computer Skills** - MS Excel,MS PowerPoint,MS Word,SAP,Ms Office,Isometrix **Industry** - Steel Manufacturing **City** - eThekwini (Durban) **Province** - Kwazulu Natal **H.R. Administration** - Processing of time and attendance information to...


  • Durban, South Africa Jobted ZA C2 Full time

    About the Role You will play a crucial role in assisting the marketing team with organising events, buying for marketing department events, supporting the senior designer in promotional presentations, creating, managing, and producing digital design solutions, managing lead generation campaigns, and social media content creation.Key Responsibilities: -...


  • Durban, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Planning and Scheduling Co-ordinator **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide...


  • Durban, South Africa Meondoholdings.co.za Full time

    Job DescriptionWe are looking for a reliable and organized Trolley asset co-ordinator to assist with the management of daily logistics and activities. In this position, you will contribute in an administrative capacity by assisting our teams on reporting, accurate recording and capturing of data.A Trolley Asset Coordinators responsibilities include helping...


  • Durban, South Africa Games Global Operations Limited Full time

    Overview: Responsible for managing and coordinating the completion of multiple translation projects and queries in a fast-paced environment **Responsibilities**: Translation Cost Management - Create, monitor and update project quotes. - Managing LSP invoices, cost approvals, payment statuses/queries and any other related administration. - Compiling of...


  • Durban, South Africa The HR Company Full time

    About the RoleYou will play a crucial role in assisting the marketing team with organising events, buying for marketing department events, supporting the senior designer in promotional presentations, creating, managing, and producing digital design solutions, managing lead generation campaigns, and social media content creation.Key Responsibilities:Assist...