ERP Manager

3 days ago

City of Johannesburg Gauteng, South Africa Qunu Staffing Full time

ERP Manager;

Behavioural Dimensions Required
- Syspro Certification / Relevant IT related field of study BSc / SYSPRO
- MCITP SQL Certification (Ideal)
- 5 + years Syspro System Administration experience (experience with month-ends and year-ends, security and permissions)
- Syspro functional experience including financial, distribution and manufacturing modules
- User training experience
- Project Management skills
- Experience in the development of new and existing programs
- Accounting knowledge
- Experience integrating Syspro with other interfaces
- Excellent problem-solving skills
- End to end project management and issue resolution experience
- Advanced Excel user
- Respond and work well under pressure
- Ability to complete tasks timeously and work until the task is complete
- Show initiative and ability to self-motivate and work alone frequently
- End User SYSPRO Support and training experience
- Advanced experience in troubleshooting SYSPRO related problems
- Create and maintain customized reports using MS SQL, SYSPRO reporting services, EXCEL
- Maintaining SYSPRO Document format
- Involved in setting up business processes and procedures
- Documenting and administration of SYSPRO
- Training of staff on Syspro Processes & Procedures
- Support of Syspro environment including Application Server, database and client PCs operating in a manufacturing environment
- Ad Hoc reporting and development as needed including Syspro and SQL Server
- End user training at all levels with version upgrades
- Work directly with Finance department and production staff to streamline processes and correct barriers
- Strong written and verbal communication skills in order to communicate technical information to non-technical employees within the business
- Have a drive and commitment to contribute to the professional development of others by imparting knowledge via training
- Ability to identify improvement areas and understand how this function interacts with various stakeholders within the business and thus be proactive with initiating such projects
- Strong report writing skills
- Understand the need for Disaster Recovery planning and system testing
- Willing to travel nationally and cross-border (Namibia)

Roles and Responsibilities
- Administer the ERP System, Syspro (current): create operators, assign permission (Role Based), license updates, maintaining stationary and minor screen customizations
- Create logins, assign permission, audit reporting and performance monitoring
- Installing, configuring, patching, upgrading, and maintaining the company’s investments in the chosen ERP technologies
- Complete Month ends for various entities within the Division
- Maintaining SYSPRO Documents formats
- Optimize T-SQL code and stored procedures.
- Perform function of SQL database admin, SQL backups, user security, database maintenance etc.
- Stay up-to-date with ERP system provider
- Ensure constant integration and understanding of business processes i.t.o finance, manufacturing, distribution
- Define and document processes for assigned areas within capability, manage data quality, manage stakeholder relationships, drive efficiency and effectiveness of process as well as performance
- Documenting and administration of SYSPRO
- Assist IT Team with Disaster Recovery planning and system testing

Training
- Training of Staff on Syspro Processes and Procedures
- Make up training / reference manuals for Syspro ERP modules in use.

Reporting and Queries
- Utilize SQL Server Reporting services (SSRS) to write reports not possible using Syspro Report Writer, users can print reports or export to Excel or PDF format
- End user training at all levels with version upgrades.
- Ad Hoc reporting and development as needed including Syspro and SQL Server
- Create and maintain customized reports using MS SQL, SYSPRO reporting services, EXCEL
- Support
- End-user SYSPRO Support
- Responsible for responding timeously to Syspro user requests
- Maintain a suitable helpdesk solution with timeous response
- Support of Syspro environment including Application Server, database and client PCs operating in a production environment
- Troubleshooting SYSPRO related problems
- Work directly with accounting department and production control staff to streamline processes and correct impediments.
- Oversee and attend to helpdesk requests from users across all departments
- Lead user acceptance testing, field user acceptance testing and readiness activities for the assigned process areas during deployment and adoption

Project Management
- The ERP Administrator is also responsible for planning and coordinating change management of processes required for the support of ERP systems necessary for business operations
- The supervision and operation of the organization’s ERP systems through the implementation of the best practices
- Define and implement process improvements on key initiatives that result in significant improvements in service delivery; increasing

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