Service Sales Specialist
4 days ago
**Service Sales Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Service Sales Specialist, will be the part of Electrification business area for Services Division based in Longmeadow, South Africa. In this role you will be reporting to EL Sales Manager Industry and ELDS Service and will be responsible to identify and cultivate defined customers. Sales Specialist drives the sales process from identified potential to the final sales deal. He/she has the responsibility to reach established sales targets through actively meeting and working with customers, including developing solutions which will address customer challenges.
**Your responsibilities**:
- Ensuring that market information (monitoring of competitors, offerings to customers, price levels) is updated and documented in written form in the provided systems locally and globally. Ensuring the flow of information to Service Manager and/or Sales Manager about new entrants or other parameters influencing the market, contributing to the identification and development of new and/or potential customers
- Act as marketer/salesperson of ABB’s services and solutions when appropriate, for instance at trade fairs, exhibitions, conferences, customer meeting. Utilizing the available marketing material including price lists or other available information to identifying lead and translating the need of the customer into the relevant ABB’ Service offering
- Understand the underlying need of the customer and identify new business opportunities, as well as growing the business with existing customers, sufficient knowledge about the ABB Service offerings in order to facilitate the sales process with the customer and extensive knowledge about the customer, understand the channel strategy and the establishment of prices related to this. Providing sufficient planning of customer visits and follow up on leads developed
- Visiting customers to build a lead and opportunity pipeline, running the negotiations with the customer and secure the business to the agreed margins, as well as ensuring a high level of customer satisfaction throughout the sales process. Participating and contributing with the various risk assessments in order to ensure the proper balance between price and quality. Register needed information into the appropriate customer database
- Chart out and monitoring sales proposals and tenders, follow up statistics concerning sales proposals, ensuring that payments from the customer are received in accordance with the terms and conditions of the contract in order to avoid due payments, ensuring that the sales proposal submitted are followed up and agreements are signed, and that they are in line with established requirements of the unit
- Ensure that contracts are executed correctly and that deliveries (products, goods and/or services) are on time at the agreed cost, with the assistance of administrative sales support, organizing and coordinating post-sales marketing activities in collaboration with other Service organizations in order to win added sales of services in addition to the offering sold
**Your background**:
- Relevant education, e.g. degree or diploma in an electrical/ mechanical engineering field.
- Minimum 5 years of Service or Industrial / Systems Sales experience.
- Background in Electrical Engineering.
- Significant sales drive, focus energy to achieve and close profitable deals, and ability to push himself/herself to develop in line with the changes in the organization.
- Excellent skills in Customer relations: Show a mature selling behavior and actively drives discussions and negotiations to the benefit of the business with customers.
- Good knowledge in contract and risk management, understand and use sales processes and related tools
- Knowledge of ABB health and safety procedures.
- Ability to identify customer service needs and to match those with ABB service offerings, to find innovative solutions to meet customer service requirements and to accurately estimate costs of service offerings.
- Exceptional written and verbal communication skills, with fluency in English.
**Benefits**:
- Retirement plan
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