Store Manager

7 days ago

Somerset West, South Africa HotelJobs.co.za Full time

**_An exciting opportunity for a young, dynamic, outgoing, service and customer orientated individual, who will be responsible for a brand new retail Emporium situated on one of Somerset West's most beautiful Wine Estates. Our client is searching for a special kind of person to best represent and grow their already successful brand, and who will motivate and inspire their team with a commitment to service excellence and customer engagement. Experience in a similar position and retail environment will be beneficial_**.

Our client provides the following details of the Position:
**Job Purpose**
- Owning Customer Experience - building the brand by creating an unforgettable moment of happiness for customers.
- Overall responsibility for effective shop operations
**Lead**
**This position will lead (take ownership) of the following key processes within the Emporium.**
- Customer engagement & service excellence experience
- To motivate and inspire the team
- Brand / product stories
- Cash management
- Staff Training
- Staff appearance and attitude
- Product sampling
- Shop Aesthetics - Merchandising and visual appearance of the store
- HR at shop level - hiring casuals, scheduling staff rosters, conflict management etc
- Customer conflict management
- Delivering reports to Emporium business manager
**Support**
- Report writing
- Stock integrity - stock takes, stock reconciliations
- Stock replenishment
- Maintaining an efficient and accurate financial software system - Palladium POS
- Food safety quality management systems - cleanliness, health & safety etc
- Sales result
- Hamper building and stock reconciling

SKILLS, KNOWLEDGE AND EXPERIENCE
**Required strengths to fulfil the role**
Charismatic - people must warm to them
- Must be able to WOW a customer
- Strong communicator - a conversationalist in English and preferably Afrikaans
- An inspiring team leader
- Attention to detail
- Conscientious
- Organized
- Aligned with the brand's Ethos and Values
- A team player
- Goal orientated
- Reliable
- Driver
- Non-smoker
**Specific work experience required to fulfil the role**
- Hospitality industry (Front of House)
- Possible theatrical experience (extravert outgoing and well spoken)
- People management
- **_
Supply chain awareness, understanding the process and identifying/targeting opportunities would be advantageous._**:

- **_
Must have experience with POS systems and dealing with money_**
**Own reliable trasnsport and valid driver's license are essential.**

**_
Only should you meet all of our Client's requirement_**s above, please submit your CV together with a recent colour photograph of yourself, giving details of all previous Employers as well as your reasons for having left each position. Written references and copies of Tertiary qualifications are also required.

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