Tier 2 IT Support Technician

4 days ago


Century City, South Africa Wileman Information Technology Full time

**Microsoft Support Engineer Tier 2**

WIT is an established owner-managed IT Service Provider specializing in managed services, technology solutions, and outsourced IT services for small and medium businesses. We are driven to provide your business with a modern approach to technology and the support thereof.

**_Summary of the position offered: _**

The primary function of the role is to provide MSP Tier 2 support as part of the WIT Team and to provide second-level technical remote and onsite support to clients of WIT, through the WIT Service Desk, in the greater Cape Town area.

**_Responsibilities: _**
- Responding to and dealing with technical queries.
- Microsoft Support to clients.
- Engaging with customers to proactively provide customer service, through monitoring while using WIT monitoring tools like N-Able.
- Upgrading and replacing network hardware.
- Support of workstations and Servers.

**_Qualifications & Requirements: _**
- Matric certificate
- 5+ years IT related experience.
- Tertiary Certification in IT Related Field.
- 2+ years of recent cloud computing, server, and network troubleshooting experience.
- Good understanding and experience with Microsoft Products.
- A stable, uncapped home internet is required. (In the event that you need to log calls outside of office hours)
- Experience working on help desk/service desk handling tickets, with good Call Management.
- Experience in troubleshooting desktop hardware and associated peripherals.
- License and own Transport beneficial.
- Firewall experience beneficial.

**_Remuneration: _**
- Negotiable

**_How to apply: _**

Send your CV in PDF format

**CV must contain salary expectations, current notice period required, contactable references & certification transcripts**.

**Salary**: R15,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Century City, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)



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