Night Shift Customer Service Agent

2 weeks ago

Cape Town, South Africa MyCalling Full time

Position Overview:
**Responsibilities**:

- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
- Remain current on program and product information by being committed to continuous learning.
- Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.
- Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre
- Interactive customer service environment required.
- Related experience in the food and/or retail industry considered an asset.
- Strong and developed oral and written communication skills, including typing, spelling and grammar.
- Demonstrated ability to implement change efforts.
- Advanced knowledge of PCs and familiarity with system navigation.
- Positive attitude and demonstrated ability to get along with others.
- Professional, empathetic and naturally caring conversational style.
- Display tact and diplomacy in handling all levels of customer interaction.
- Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.
- Ability to work all required shifts.

What we require:

- Grade 12 or NQF Level 4.
- Criminal and credit clear.
- Strong command of the English language.
- English written and verbal fluency, suitable for an international client.
- Willing to work evening shifts/weekends.
- At least 6 customer service experience.
- Previous international call centre experience for at least 6-12 months highly advantageous.

INDMYC

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