Lead App Channel
18 hours ago
The aim of the role is to provide direction to and lead IT teams responsible for the full product lifecycle to ensure successful delivery of all product features, support and maintenance related tasks within the Clients Operations. Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
**Key Tasks & Accountabilities**:
- People management
- Communicate with and lead the team to understand the product led business model and promote and embed the way of work.
- Responsible for the day-to-day management of team members (work, leave, challenges) and prioritise and delegate tasks to team members to optimise efficiencies
- Oversee the team so that internal systems / business analysis / quality standards, approved SDLC, architecture standards and agreed SLAs, operational and IT risk practices, financial and procurement standards, where relevant, are adhered to in the execution of work in the function
- Recruitment:
- Development: Build a cohesive team and create an environment in which learning and development are emphasized
- Stakeholder engagement and relationship management
- Provide software services to the product teams by ensuring system change requests are actioned
- Responsible for ensuring an agreement is reached with the SDM and Product Owner on the specific delivery expectations (what needs to be delivered by when).
- Responsible for ensuring contracted delivery is done to agreed-upon expectation without errors (flawless).
- System Availability
- Clients Recipe and Product Ownership
- Risk & control / compliance
**Minimum Experience**
- Grade 12 National Certificate / Vocational, Bachelor's Degree
- At least 5 years experience in software development management including experience in leading a technical team.
- Experience in progressive database or software development roles
- In an environment which required validating work
- Stakeholder relationship engagement and management
- Responsibility for delivery in a fast moving environment
- General business acumen
- Retail credit industry acumen
- Banking industry
- Budgeting and accounting principles
- Business analysis and design
- Implementation and maintenance of financial and contact centre systems and procedures
- Project Management principles and methodologies
- Systems Development Life Cycle (SDLC)
- End to End Collections experience
- Bank Systems Environment
- Bank Business Model
- Agile development principles
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