System Support Specialist

3 weeks ago


Johannesburg, South Africa TotalEnergies Full time

Information Systems, Logistics
- JOHANNESBURG-BIERMANN AV(ZAF)
- South Africa

The Logistics and Transport department seeks to appoint a
- **System Support Specialist** to join the Business Support team.
- As a
- **System Support Specialist**, you will be responsible for the following activities
- Provide support to all Logistics staff about System related issues, (which include EDI and SAM and any other system that will be implemented).
- Assist with development issues regarding changes / upgrades / modifications to the systems.
- Maintain system security on behalf of the department by providing access to new employees and ensuring users have the correct menus and controlled access to perform their duties.
- Facilitate the change management process for users regarding changes in the system.
- Provide system support to staff by focusing on end users.
- Conduct or assist in ad-hoc projects related to system and business processes.
- Run and analyse reports for SAM and EDI.
- Ensure the continued availability of the EDI and SAM system.
- Maintain Master Data on SAM and EDI.
- Implementation new Plants on SAM.
- Provide system training (SAM and EDI) to all staff or end users.
- Manage projects relating to new enhancements on SAM and EDI.
- Liase with external consultants with regards to changes of the systems.
- Investigate and resolve queries / discrepancies raised by either the plant and/or external customers.
- Weekly reporting on processing status. (SAM and EDI KPI).
- Update SAM and EDI training manuals.
- Perform any other duties as reasonably requested by the Procedure and Methods Manager.

**HSEQ**
- Ensure constant adherence and compliances to the Company’s HSEQ and security standards, any local by-laws and government legislation so as to minimize all risk pertaining to the company’s assets, be an excellent corporate citizen and ensure the safety of all people.

**Governance**
- Ensure efficient customer service by resolving all customer queries expediently thereby contributing to improved customer perceptions.

**Context and environment**
- EDI system is not interfaced with HARMONIE SAP
- EDI SAM Interface with Cape Town and Sasolburg plant.
- EDI SAM integrated
- Ensure continued availability of EDI /SAM
- Ensure continued link with Other Oil Companies
- ** KPI’s** - Weekly EDI and SAM
- Mobility Tool: 24/7

**Required experience, qualifications, skills and attributes**:

- Diploma in Information systems and or a minimum of at least 5 years’ experience in the petrochemical environment within the IS Domain
- Experience in project management.
- Experience in managing and implementing systems.
- Power BI knowledge

**Offer ID**
- 60231BR

**Metier**
- Business Information Systems, IS Client Support, IS Digital, Terminal Operations

**Region, department, area**
- South Africa

**Employment type**
- Regular position

**Experience level required**
- Minimum 6 years

**Employer company**
- TotalEnergies Marketing South Africa (Pty) Ltd

**Branch**
- Marketing & Services

**About us / company profile**

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental
standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
100,000 employees: to make energy better each and every day.


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