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**Overall Job Purpose**:
This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of ADvTECH IT architectures and related services within the enterprise.
Identification and resolution of high-level technical problems and malfunctions regarding hardware, software, network, servers and other related IT services. Ensures a stable and well performing environment for the business processing systems. Participates in various ICT projects intended to continually improve/upgrade the systems infrastructure, ensuring change management procedures and methodologies are implemented and followed. Proactively researches and locates the necessary tools and processes to identify and avert troublesome trends as they develop.
**Responsibilities**:
**Output 1 -** **Administration and Management - Windows Server**:
- Lifecycle management of Physical or Virtual Windows Server from provisioning, through operations to decommissioning according to Group standards
- Proactively perform regular maintenance and performance monitoring of Windows Server, which includes resource management, software updates and repairs when system errors occur
- Optimise processes and drive process improvement to increase performance and reduce costs
- Troubleshoot and facilitate any hardware repairs and/or upgrades in co-operation with support vendors
**Output 2 -** **Administration and Management - Active Directory**:
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**Administrate the On-Premises Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students
- Administrate on-premises and cloud Windows Desktop computers within Active Directory in collaboration with Site ICT
- Perform regular Active Directory audits that includes stale user/computer object clean-ups and access rights management
- Monitor and Maintain standards for installations of Microsoft Windows Operating System technology including AD Forests, Azure AD, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
- Create and update technical documentation of operating procedures as needed
**Output 3 -** Administration of LAN WAN Infrastructure**:
- Troubleshoot and monitor campus networking equipment, which includes firewalls, switches, Wi-Fi, and broadband equipment and escalate to partners/providers
- Administrate and troubleshoot URL/Application block/allow configuration on campus firewalls as required by business while maintaining a secure environment
- Monitor and maintain standards at campus level server rooms and cabling cabinets
**Output 4 -** Unified Communications**
Teams, Telephony management that include areas below and in relation to the ICT Service Catalogue
- Daily, weekly and Monthly planning with team leader
- Implementations and maintenance
- Security
**Output 5 - Networking and Wi-Fi**:
LAN, WAN, Wireless, that include areas below and in relation to the ICT Service Catalogue
- Daily, weekly and Monthly Management planning with team leader
- Implementations and maintenance
- Optimise environment to provide best possible experience
- Security
***Output 6 - TMS System**:
- Assist System Admin for Connectivity with TMS management
- Ensure data within TMS is updated daily
***Output 7 - NetOps**:
- Participate and Interact in the Daily and weekly Network Ops call with team leader
**Education Requirements**:
**Minimum**
Degree / Diploma in IT
ITIL
MCSE
**Ideal**
Degree / Diploma in IT
MCSE
**Experience Required**:
5 years LAN / WAN
5 years ICT industry experience
5years Systems Administration
3 years Systems Engineer
5 years Problem Management
