Systems Administrator

**Overall Job Purpose**:
This is for a position that is a natural technical progression from the Senior ICT Support role. It is a role with additional responsibility whereby national oversight of a technical nature is required for one or more brands. Responsible for administration, the co-ordination, configuration, installation, documentation and management of ADvTECH IT architectures and related services within the enterprise.

Identification and resolution of high-level technical problems and malfunctions regarding hardware, software, network, servers and other related IT services. Ensures a stable and well performing environment for the business processing systems. Participates in various ICT projects intended to continually improve/upgrade the systems infrastructure, ensuring change management procedures and methodologies are implemented and followed.

**Responsibilities**:
**Output 1 -** **Administration and Management - Windows Server**:

- Administration of Physical or Virtual Windows Server from provisioning, through operations to decommissioning according to Group standards
- Proactively perform regular maintenance and performance monitoring of Windows Server, which includes resource management, software updates and repairs when system errors occur
- Optimise processes and drive process improvement to increase performance and reduce costs
- Troubleshoot and facilitate any hardware repairs and/or upgrades in co-operation with support vendors

**Output 2 -** **Administration and Management - Active Directory**:

- Administrate the On-Premises Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students
- Administer on-premises and cloud Windows Desktop computers within Active Directory in collaboration with Site ICT
- Perform regular Active Directory audits that includes stale user/computer object clean-ups and access rights management
- Monitor and Maintain standards for installations of Microsoft Windows Operating System technology including AD Forests, Azure AD, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
- Create and update technical documentation of operating procedures as needed

**Output 3 -** Administration of LAN WAN Infrastructure**:

- Troubleshoot and monitor campus networking equipment, which includes firewalls, switches, Wi-Fi, and broadband equipment and escalate to partners/providers
- Administer and troubleshoot URL/Application block/allow configuration on campus firewalls as required by business while maintaining a secure environment
- Monitor and maintain standards at campus level server rooms and cabling cabinets

**Output 4 -** **Administration and Management of IT Systems**:
***_System Center Orchestrator_
- Utilize Orchestrator to improve efficiency and reduce operational costs to support cross-departmental objectives
- Utilize Orchestrator to provide extensible integration for custom in-house solutions, using the Orchestrator Integration Toolkit
- System Center Configuration Manager_
- Utilize SCCM for Windows and package deployment
- Maintain Windows Endpoint Updates via SCCM
- System Center Configuration Manager_
- Ensure all servers report into SCOM
- Monitor and maintain alerts for any services monitored by SCOM

**Output 5 - **Office 365 Team Administration and Management of Office 365 Identity**
- Administer and Manage the Office 365 - Identity for Group Admin Staff (all contract types), Schools Students and Tertiary Students.
- Perform regular Azure AD audits that includes stale user/computer object clean-ups and access rights management
- Create and update technical documentation of operating procedures as needed.
- Assist Team leader with Problem Management

**Output 6 - **Office 365 Team Administration and Management of Office 365 Messaging**:

- ** **Administer Office 365 - Messaging (including hybrid configuration) for Group Admin Staff (all contract types), Schools Students and Tertiary Students.
- Monitor and Maintain standards and installations of Microsoft Messaging Solutions which includes Microsoft Exchange Server
- Create and update technical documentation of operating procedures as needed.
- Assist Team leader with Problem Management

**Output 7 - Office 365 Team Administration and Management of Non-Microsoft SaaS (Software as a Service) Applications**:

- Administer Non-Microsoft SaaS (Software as a Service) Applications (Mimecast) which includes, but are not limited to Audit logs, Message Tracking & Troubleshooting, Managed Senders as well as Held Queue processing
- Escalation point for TheMarshal Support Staff
- Create and update technical documentation of operating procedures as needed.
- Assist Team leader with Problem Management

**Output 8 -** Office** 365** Team **_Administration and Management of Office 365 Security:_**

***_Defender for Endpoint_
- Administer lifecycle which includes identifying, on/offboarding, service health and removal of endpoints
- Respond to security incidents as required