Banking Operations Coordinator
4 days ago
We are looking for an efficient and dynamic individual that wants to grow in a fast-paced environment with a similar minded team. Someone with strong communication and interpersonal skills enabling them to coordinate banking and sales related functions and liaise between teams.
This person will be responsible for coordinating and managing banking and ecommerce related functions by directing and liaising with operational and external parties.
**Key Responsibilities**:
- To provide direction, support and solutions to sales and banking operations across the group -including but not limited to:
- General bank account related matters
- Cash banking and cash management
- POS Devices and account administration
- E-commerce platforms and accounts
- Alternative merchant accounts
- Cash deposit boxes (Smartboxes)
- Cash-in-transit operations
- Managing of weekly change orders for all restaurants
- Managing of weekly cash-in-transit collections for all restaurants
- Handling of customer overcharges & banking disputes
- Oversee the processing of online refunds
- General Administration of bank and e-commerce accounts
- Other administration and support duties as required
- Recommend process improvements where necessary
**Minimum Requirements**:
- Grade 12 or NQF 4 Certificate
- Intermediate knowledge of Excel
- Minimum of 2 years’ experience in similar role
- Basic understanding banking and eCommerce platforms
- Retail experience will be advantageous
**Core competencies**:
- Adhering to principles and values
- Excellent interpersonal skills
- Strong communication skills, both written and verbal
- Ability to act independently
- Strong planning and prioritising skills
- The ability to work as part of a team and liaise between teams
- The flexibility and willingness to learn
- Tact, diplomacy, and discretion
- Sound judgement
- Assertiveness
- Result driven
- Ability to work under pressure in an extremely deadline driven environment
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