Data Steward

Duties/Pligte **Key Deliverables**:
**Data Management and User Support**
- Internally reporting metrics, identifying and evaluating issues, and coordinating necessary corrections.

**Data Integrity**
- Ensuring data compliance and security, and safeguarding data while providing insights into potential risks and regulatory guidance.

**General**
- Overseeing data accuracy, security, and governance, and ensuring compliance with regulations;
- Establishing standards, resolving issues, and providing guidance for effective data management and decision-making.

**Key Activities**:
**Data Updates and Enrichment**
- Identifying supplementary data, such as demographic, professional, and geographical information, to enhance the database;
- Recognising institutional opportunities to update data, and planning activities and resources accordingly.

**Data Maintenance**
- Maintaining records of memberships and other relevant information to measure stakeholder engagement, including annual lists of new SRC members, new HR lists, and residence governance bodies.

**Data Privacy, Security, and Risk Management Compliance**
- Ensuring adherence to internal standards and guidelines for data privacy, security, and risk management.

**General**
- Supporting data and operations for initiatives such as telethons and annual fund campaigns;
- Managing data updates during events like graduation and convocation to facilitate event management processes.

Job Requirements/Pos Vereistes
- A relevant post-matric qualification (NQF 6 or equivalent) with three years' database administration experience, or RPL with at least five years' database administration experience;
- Customer service experience is essential, as this role involves engaging with alumni and donors regarding data;
- Strong verbal and written communication skills with meticulous attention to detail and accuracy;
- Highly collaborative and innovative;
- Extensive knowledge of data management operations, including processes, regulations, and a functional understanding of data flows and sources;
- Excellent professional written and verbal communication skills in at least English.

Recommendation/Aanbeveling
- Previous experience coordinating CRM systems will be advantageous;
- Previous experience with data management within a higher education environment;
- Proficiency in either Afrikaans, isiXhosa, or another official South African language will be an added advantage.