Switchboard Operator
5 months ago
**Job Number**
- 71877
**Job Type**
- Permanent
**Job Title**
- Switchboard Operator
**Computer Skills**
- MS Office,Business Connect
**Industry**
- Service
**City**
- Johannesburg
**Province**
- Gauteng
**CONDENSED LIST OF DUTIES**:
- Work within a team of switchboard operators and handle 700 extensions.
- Screen and direct calls to the correct extension numbers or departments.
- Manage international calls
- Assist internal and in directing queries to the correct persons or departments.
- Field and escalate complaints to the correct persons**Inherent Requirements**
**MINIMUM REQUIREMENTS**:
- Grade 12 with English and Afrikaans
**BASIC WORK EXPERIENCE REQUIRED**:
- 1 - 2 years’ experience in handling a busy switchboard
**KNOWLEDGE AND SKILLS**:
- Knowledge of Business Connect system
- PC and Keyboard Literacy
- Must be able to work under pressure
- Strong verbal and written communication skills
- Good attention to detail, planning, organising and follow up skills
- Good interpersonal skills - willing to assist and go the extra mile
- Excellent telephone and customer service skills
- Adaptable, strong sense of teamwork
**What Qualification**
- Matric with English and Afrikaans
**Minimum Qualification**
- Matric
**Status**
- Available
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