Switchboard Operator

5 months ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 71877

**Job Type**
- Permanent

**Job Title**
- Switchboard Operator

**Computer Skills**
- MS Office,Business Connect

**Industry**
- Service

**City**
- Johannesburg

**Province**
- Gauteng

**CONDENSED LIST OF DUTIES**:

- Work within a team of switchboard operators and handle 700 extensions.
- Screen and direct calls to the correct extension numbers or departments.
- Manage international calls
- Assist internal and in directing queries to the correct persons or departments.
- Field and escalate complaints to the correct persons**Inherent Requirements**

**MINIMUM REQUIREMENTS**:

- Grade 12 with English and Afrikaans

**BASIC WORK EXPERIENCE REQUIRED**:

- 1 - 2 years’ experience in handling a busy switchboard

**KNOWLEDGE AND SKILLS**:

- Knowledge of Business Connect system
- PC and Keyboard Literacy
- Must be able to work under pressure
- Strong verbal and written communication skills
- Good attention to detail, planning, organising and follow up skills
- Good interpersonal skills - willing to assist and go the extra mile
- Excellent telephone and customer service skills
- Adaptable, strong sense of teamwork

**What Qualification**
- Matric with English and Afrikaans

**Minimum Qualification**
- Matric

**Status**
- Available


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