Central Reservations Manager

2 weeks ago


Cape Town, South Africa Newmark Hotels Full time

The purpose of the role is to support the Group Revenue Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department.

**RESPONSIBILITIES: -**
- Assist in processing of the reservations, using the appropriate systems as supplied
- Support the implementation of the Central Reservations System
- Management of daily reservations requirements
- Maintaining availability on OPERA
- Sort out overbooking issues across the properties
- Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
- Assist with Revenue administration and reporting where required
- Review reservations / cancellations daily
- Group & Events reservations
- Management of an effective and productive team
- Training and induction of new team members
- Goal setting, performance management and motivation of team
- Facilitation of the resolution of any issues that affect productivity
- Assist in the set up and training of PMS systems for any new properties that may join the portfolio, as well as the training of the relevant team members

**SKILLS** **& KNOWLEDGE REQUIRED**:
- 2 - 3 years’ experience in Reservation Management
- Hospitality diploma/ equivalent preferable, but not a requirement
- Ability to work in a pressurized environment
- Willingness to work shifts
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera PMS, Channel Managers, Word & Excel.
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience online travel agents advantageous

**ADDITIONAL DUTIES: -**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Hospitality diploma?

**Experience**:

- Reservation Management: 3 years (preferred)
- Opera PMS & Channel Managers: 2 years (preferred)



  • Cape Town, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITIES: -** The Reservations Agent is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...


  • Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...


  • Cape Town, South Africa Newmark Hotels Full time

    **JOB TITLE** Central Reservations Agent **OVERVIEW** Reservationists are front line professionals who facilitate the promotion, sales and booking of the hotel's products and services. They must have excellent communication and customer service skills. They are responsible for ensuring a seamless reservations process from start to end. **DUTIES &...


  • Cape Town, South Africa WINK Aparthotels Full time

    Job Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...


  • Cape Town, South Africa WINK Aparthotels Full time

    Job Responsibilities: Manage reservations for sales office, Rentals and travel agents. Knowledge of type of rooms available as well as their location and layout. Knowledge of rates and availability and benefits of rooms. Know credit policy of the hotel. Creates and maintains reservation records by date of arrival. Manages room rates based on the sales...


  • Cape Town, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITIES: -** The Reservationist is responsible for ensuring a seamless reservations process to ensure guest satisfaction is achieved starting with the reservation. **GENERAL** All employees may be required to complete other reasonable tasks as part of the successful day-to-day operation of the hotel. Team work and communication are...


  • Cape Town, South Africa Hyatt Regency Cape Town Full time

    Summary **Position Summary**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...


  • Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

    Duties: Making reservations for the group and preparing rate proposals.Ensure accurate records about guests bookings, payments, and any additional information that team members might need when interacting with a guest.Answer reservations callsUp-selling, by informing guests of special packages, or higher room category.Assist & maintain an efficient...

  • Reservations Manager

    2 weeks ago


    Cape Town, South Africa Crayon Full time

    **How you'll role** As the Reservations Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Reservations Manager

    15 hours ago


    Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    The reservations manager is responsible for overseeing and managing the reservations systems and processes for the company, ensuring that guests can easily make reservations, maintains accurate records, and coordinating with other department to ensure the guest experience runs smoothly.Minimum Experience and Qualification Required:· Tertiary level...


  • Cape Town, Western Cape, South Africa Karen Tupper Recruitment Full time

    The Hotel Reservations Manager is responsible for overseeing the reservations department, ensuring efficient and effective booking operations, and maximizingroom occupancy and revenue. The role involves supervising reservations staff, implementing effective booking strategies, managing online and direct bookings, and ensuring exceptionalcustomer service.Key...

  • Reservations Agent

    3 weeks ago


    Cape Town, South Africa Neighbourgood Full time

    Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented central reservations specialist with excellent all round client and hospitality management skills to join our team. Our Reservations specialist would need to be able to efficiently manage their tasks in order to the be able to maintain response...

  • Reservations Manager

    3 weeks ago


    Cape Town, South Africa The Roberts Connexion Full time

    A 5* property seeks to hire a suitably experienced and qualified Reservations Manager. **Scope**: - To ensure that the highest standard of performance and service is achieved when reserving accommodation and additional services. - To manage the Junior Tour operator team - To ensure that guests receive an exceptional guest experience that goes beyond their...

  • Reservations Manager

    3 weeks ago


    Cape Town, Western Cape, South Africa Executive Placings Full time

    Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.Experience required:Experience leading a Reservations Team for at least 5...

  • Reservations Manager

    2 weeks ago


    Cape Town, Western Cape, South Africa Phoenix Recruitment Full time

    Duties: Managing the reservations process from start to finish in line with the companys booking terms and conditions and standard operating proceduresEnsuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst exceeding guest expectationsBuilding relationships with tour operators and travel advisors by providing...


  • Cape Town, Western Cape, South Africa Executive Placings Full time

    Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team. This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.Experience required:Experience leading a Reservations Team for at least 5...


  • Cape Town, Western Cape, South Africa Premier Hotels & Resorts Full time

    JOB SUMMARYResponsible for soliciting and managing reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering...


  • Cape Town, Western Cape, South Africa Ambitions Travel Recruitment Full time

    RESERVATIONS MANAGER – FITCAPE TOWN – HYBRIDCOMPETITIVE SALARY PLUS INCENTIVE SCHEMEOur Customer:Our customer, a leading destination specialist for Southern Africa, has entrusted us exclusively to recruit their new Reservations Manager. Renowned for creating bespoke itineraries, they provide seamless ground handling services from arrival to departure....


  • Cape Town, South Africa Belmond Hotels Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house team. We like to believe that our team shares in this passion and as such, we look for people who are eager to learn, grow and develop,...


  • Cape Town, South Africa Newmark Hotels Full time

    **Job Title** Reservations Administrator **Overview** We require a responsible Administrator to organize and manage our Reservations departments’ day-to-day administrative requirements. The Administrator should be highly organized and able to multitask with ease. A well-rounded and reliable individual that would enjoy working in a fast-paced environment....