Correspondence Agent
1 week ago
**Introduction**
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities. This vacancy is available in Parc Du Cap, at out Bellville offices, Cape Town.
**Role Purpose**
**Requirements**:
- Matric or an equivalent qualification
- 2-3 years of experience in a call centre or client service environment (essential)
- Medical Aid administrative experience (would be an advantage)
- Excellent business writing skills
- MS Office proficiency
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.)
**Duties & Responsibilities**
- Ensuring the Scheme and in particular Metropolitan Health are not exposed to financial risk as a result of incorrect confirmation of benefit, claims or membership information
- Effective individual contribution towards SLA compliance by ensuring adherence to schedule or occupancy, quality service, production and appropriate follow up to ensure resolution
- Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme
**Competencies**
- Customer focus
- Attention to detail and quality excellence
- Flair for decision-making and problem solving
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