Central Reservations Agent
3 weeks ago
Job Responsibilities:
Manage reservations for sales office, Rentals and travel agents.
Knowledge of type of rooms available as well as their location and layout.
Knowledge of rates and availability and benefits of rooms.
Know credit policy of the hotel.
Creates and maintains reservation records by date of arrival.
Manages room rates based on the sales of the hotel.
Manage all OTA platforms of the hotel.
Communicates reservation information to the front office team.
Process cancellations and modifications and relay info to FO
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date.
Always maintains a clean and neat appearance and work area.
Planning for clients travel arrangements and interests.
Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
Open and close the availability as and when required of hotel in all the GDS channels and on the hotel website.
Configuring rates on the hotels property management system.
**Requirements**:
- Minimum 2 years Reservations Experience
- Hotel experience required
- Works well alone
- Semper PMS Experience
Transport allowance will be provided.
**Job Types**: Full-time, Permanent
**Salary**: R10,000.00 - R14,000.00 per month dependant on experience
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