Client Relations Representative

3 weeks ago


Pretoria, South Africa People Mind Consulting Full time

**Duties & Responsibilities**

**1. Client Relations**
- Ensure the respective clients experience service excellence from the first engagement.
- Routine follow-up with clients regarding satisfaction and solution expansion.
- Build and maintain client and industry relationships.

**2. Administration**
- Scheduling of Client Interactions aligned with client monetary and strategic priority.
- Facilitating structured interactions with allocated clients in line with specified procedures and outcomes.
- Client and Internal Risk Identification and Mitigation in line with specified procedures and policies.
- Input in the design of the Client Retention strategy and ensuring the strategy is followed and implemented.
- Administrative co-ordination of allocated Client Cancellations.
- Continuous understanding of new product features through structured methods.
- Business Analysis at existing clients to enable retention and upselling.
- Ensure invoicing takes place correctly and on time on all new deals concluded.
- Ensure changes to invoicing are documented in line with departmental policies.

**3. Marketing**
- Represent Online Intelligence at industry forums.
- Attend industry conferences and exhibitions.
- Assist in the arranging of and representation at exhibits and expositions as required.

**4. Sales**
- Present the solution and products to existing clients through presentations and demonstrations.
- Follow-up on proposals and quotes.
- Generating new business through Opportunity Identification at existing clients (upselling additional services and identification of new leads).

**5. Brand**
- Assist with the promotion of the company brand to clients, partners and colleagues.
- Assist with brand workshops for new employees (assist HOD).

**6. Market Research**
- Research and evaluate market movements, developments and requirements within current client base.
- Identify and evaluate Online products and service offerings against market and technology movements.

**Requirements**:

- Client Relations experience within the Risk & Security industry will be advantageous;
- Ability to understand client requirements and translate into a solution;
- Ability to communicate effectively, both orally and in writing;
- High level of computer literacy with proficiency in Word, Excel, PowerPoint;
- Good knowledge and working experience on Windows Outlook and Internet;
- Effective planning, organised, multitasking and time management skills;
- Ability to work with minimum supervision;
- No criminal record and a lifestyle that can stand up to intense vetting and clearance scrutiny;
- Proficient in English.

**Desired Experience & Qualification**
- Minimum Grade 12 Certificate;
- Relevant Degree or qualification will be advantageous;
- Experience working with CiiMS will be highly beneficial;
- Excellent Communication and client relations skills;
- Ability to work independently with mínimal supervision;
- Driver’s License;
- Own Vehicle.

Pay: R15,000.00 - R20,000.00 per month



  • Pretoria, South Africa Ntirho Human Capital Full time

    One of our clients in Government is looking to appoint an Employee Relations Specialist on (Deputy Director level) on a permanent basis **Responsibilities**: Manage finalization of grievances - Investigate and prepare a report on findings and recommendations of the grievance - Implement outcomes of grievance processes - Refer unresolved grievances to...


  • Pretoria, Gauteng, South Africa Youthspace hub Full time

    We are looking for a highly motivated and experienced Client Care Representative to join our team at Youthspace hub. As a Client Care Representative, you will be responsible for providing exceptional customer service and support to our clients in the automotive industry.The Main Objectives of this role include:To Provide Excellent Customer ServiceTo Build...


  • Pretoria, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time

    Bonafide Human Capital (Pty) Ltd is seeking a Client Relations Coordinator to manage customer bookings, update customer details, and arrange tow-ins in line with production capacity planning parameters. The ideal candidate will have strong conflict and customer management skills, ensuring sound work relationships to meet clients' needs.Purpose of the...


  • Pretoria, South Africa M&T Development Full time

    Assists in addressing client enquiries and concerns ensuring timely and quality issue resolution and service delivery. Follows up with contractors to ensure timely execution & closeout of work orders. Follows up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client's...


  • Pretoria, South Africa H2R Africa Full time

    At least 10 years experience in the medical sales industry, with 3 years in a management position. Multilingual including a few African languages Valid drivers license and own car No criminal record - Oversee and report on the general operations and functions of the client relationship and key account management team. - Ensure that the team operates...


  • Pretoria, South Africa Fidelity Services Group Full time

    **Fidelity Cash Solutions - CashMaster, Waltloo** **Reporting to: Customer Relationship Manager** The above position is vacant at Fidelity CashMaster in Waltloo, reporting to the **Customer Relationship Manager.** The purpose for this position is to support the Customer Relationship Manager with planning, monitoring, analysis and reporting of all Device...


  • Pretoria, South Africa Sit2Mat Financial Services Full time

    **Responsibilities**: - Build and maintain strong relationships with clients to understand their needs - Find new business opportunities and maintain a healthy pipeline for future deals. - Serve as the main point of contact for clients, addressing inquiries, resolving issues, and providing assistance as needed. - Upsell new products to existing clients -...


  • Pretoria, Gauteng, South Africa AVBOB South Africa Full time

    Job DescriptionAs a Senior Clerk: Client Services at AVBOB South Africa, you will be responsible for providing exceptional client services. Your primary role will be to welcome clients and assist them with inquiries in line with our client services policy and procedure. General Reception DutiesYou will receive and assist walk-in clients with their queries,...


  • Pretoria, South Africa University of Pretoria Full time

    **UP Professional and Support**: DEPARTMENT OF HUMAN RESOURCES EMPLOYEE RELATIONS ADVISOR PEROMNES POST LEVEL 7- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._ RESPONSIBILITIES: The successful...


  • Pretoria, South Africa Ntirho Human Capital Full time

    Manage finalization of grievances - Ensure grievances are finalized - Investigate and prepare a report on findings and recommendations of the grievance within the specified timeframe - Implement outcomes of grievance processes - Refer unresolved grievances to Executive Authority within the required time frame - Report on the progress of the grievances...


  • Pretoria, South Africa CLS Human Capital Specialists Full time

    **Internal Sales Representative** **INTRODUCTION** An underwriting management company in Pretoria is seeking an analytical and energetic Sales Representative with at least two to four years of experience in the insurance industry. **QUALIFICATIONS AND EXPERIENCE** **Minimum education (essential)**: - National Senior Certificate - RE 5 **Minimum...

  • Sales Representative

    3 weeks ago


    Pretoria, South Africa Pro-Match Recruitment Full time

    **Sales Representative** Are you passionate about transforming ideas into impactful visual experiences? Join the dynamic team as a Sales Representative, a leading provider of custom-manufactured signboards, indoor and outdoor display units, corporate branding solutions, promotional gifts, and corporate wear. **Role Overview**: We are seeking a driven Sales...

  • Sales Representative

    4 weeks ago


    Pretoria West, South Africa Dante Personnel Full time

    Gauteng, Pretoria West - Market Related - Market Related Monthly Sales Representative - Packaging Industry Pretoria Market Related **Our client in the Packaging Industry is currently looking to employ an External Sales Representative to join their team** **Minimum requirements**: - Grade 12 - Minimum of 10 Years working experience focusing on Packaging...


  • Pretoria, South Africa New Beginnings Recruitment Full time

    **Responsibilities** - Provide advice to clients - Provide assistance on demutualization enquiries - Provide correct and accurate advice to clients on - products; premiums (monthly); beneficiaries; - payments (school fund, loans; life assured on policy; - Advise clients on cancellations - Retain the policy by proposing different options - If refund...

  • Sales Representative

    2 weeks ago


    Pretoria, South Africa SydSen Recruit Full time

    Gauteng - , - Tshwane (Pretoria) - Negotiable- Negotiable - Monthly - (Market related) - Sales Representative - Pretoria - Gauteng - Our client in Pretoria is looking for a **Sales Representative** to join their team. **Requirements**: - Problem solving ability and strong negotiating skills - Team player - Prior experience on MS Office - Communication &...


  • Pretoria, South Africa Isilumko Staffing Full time

    **Client Services Liaison X 3** **Permanent** **Menlyn** **Job Duties**: - Provide advice to clients - Client Retention - General Administration - Advise clients on cancelations - Advise clients on changes to policy - Fit and Proper Requirements **Technical/Legal Certification**: - Registration as an Employee Representative (FSB) - Relevant...

  • Junior Ir Consultant

    3 weeks ago


    Pretoria, South Africa HRInsync Full time

    Reputable law firm with a diverse client and practice space is looking for Junior Employee Relations Specialist / IR Consultant to join their young and dynamic team. You will be involved in and be required to handle labour matters on behalf of clients from inception to conclusion. This role will be office based. **Job Purpose** To work directly with...


  • Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

    Provide labour relations advisory and facilitation services to internal stakeholders to enable sound employment relations. - Advise managers and employees on labour relations matters - Maintain organised labour consultative structures - Facilitate internal dispute resolution measures, grievances, and disciplinary processes - Sustain relationships with key...


  • Pretoria, South Africa Financial Intelligence Centre (FIC) Full time

    Provide labour relations advisory and facilitation services to internal stakeholders to enable sound employment relations. - Advise managers and employees on labour relations matters - Maintain organised labour consultative structures - Facilitate internal dispute resolution measures, grievances, and disciplinary processes - Sustain relationships with key...

  • Sales Representative

    3 weeks ago


    Pretoria, South Africa SydSen Recruit Full time

    Gauteng, Tshwane (Pretoria) - R 12 000 - R 12 000 Monthly Basic Plus Commission (Market related) Sales Representative - Rosslyn - Gauteng Our client in Pretoria in the Retail (Clothing) Industry is looking for a **Sales Representative** to join their team. **Requirements**: - Problem solving ability and strong negotiating skills - Team player - Prior...