Technical Support Analyst
3 days ago
**About us**:
Headquartered in London, BVNK is on a mission to make banking and payments work for crypto - the crypto market has evolved fast, and traditional finance is yet to catch up. Operating a business in both crypto and fiat today is incredibly difficult, so we've built a business account specifically for crypto businesses, focussing on bridging the gap between fiat and digital assets, bringing payments, trading & custody, and banking to one single platform.
We're a team of over 100 customer obsessed, passionate people and are growing fast to continue solving problems for crypto businesses around the world. Over the last two years we've built a culture of growth and agility, with customers at the centre of everything we do, and we believe that our people are our strongest asset. If you enjoy working in a fast paced energetic environment, solving real world problems, BVNK could be a great fit for you.
**About the role**:
The role of the Technical Support Engineer is to support the Tier 2 support aspects of the business. Tier 2 support will deal with technical queries and operational support requirements from the business. Tier 3 support (development team) will support the tier 2 team where needed. The tier 2 support team will also be responsible for management and maintenance of office and employee IT infrastructure and ensure that all security policies are followed. Tier 2 support will at times include supporting key BVNK customers.
**As a Technical Support Analyst you will**:
- Ensure quality direct support to merchants and integrators.
- Ensure office IT policies are implemented and maintained.
- Produce internal training material.
- Produce and/or maintain technical documentation for merchants and integrators.
- Ensure internal business customers (finance, trading, etc) are well supported.
**What we need from you**:
- 2+ years in technical support related roles
- 2+ years in IT support/infrastructure related roles
- Linux, Mac and Windows
- Remote management tools (AnyDesk, VNC, etc)
- Video recording and editing tool(s) for training material
- Documentation/design tools for external facing material
- Understanding of REST APIs
- Configuration management
**Nice to have**:
- Operating knowledge of blockchain protocols
- OpenVPN
- AWS
- Finance
**This role could be a great opportunity if you**:
- Passionate about technology
- Interest in financial markets and cryptocurrencies
- Thorough, understands the importance of having a process to follow
- Ability to think laterally - identifying the appropriate opportunities for our products
- Quick learner
- Confident, well spoken & articulate
- Good attention to detail
- Self-starter / high initiative
- Team Player with a flexible approach to work
**What you can expect from us**:
- Fair and competitive salary at every stage of your growth
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday, with 20 days as standard
- An open and creative environment where you can help us define the future of BVNK, it's culture, and it's opportunity sets
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