Inbound Collections Agent
3 weeks ago
The Main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.
**Inbound and Outbound SLA and work queues**
- Dealing with both inbound and outbound calls within the guidelines of the set legal framework
- Obtain “promise to pay” from customers
- Achieve daily collections targets and monthly KPA targets
**Customer Service**
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
**Adherence**
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
**Qualification**
- Grade 12
**Experience**
- Must have at least 6 months collections experience in the call centre environment
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Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound SLA and work queues** -...
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Collections Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeJob Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...
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Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...
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Inbound Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe role's main purpose is to action and resolve Collections queries via telephone to meet the objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative, and account-related queries - To achieve customer...
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Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...
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Department Manager
3 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe Inbound Collections and Debt Review Department Manager will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The Department Manager will be responsible to...
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Collections Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...
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Collections Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
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Collections Agent
4 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
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Esc Collections Agent
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...
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Sales Call Centre Agent
3 weeks ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: - Achieve sales targets...
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Middle Stage Collections Agent
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full time**JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers - Achieve daily...
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Team Manager
2 weeks ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeTo manage the daily activities and driving the performance of a team of Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Dialy Operations**: - Provide visible and clear leadership to...
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Collections Agent
1 week ago
Southern Suburbs, South Africa MVIA Full timeWe are looking for a Collection Agent for our accounts department who will make outbound calls to follow up and collect on missed payments. ROLE REQUIREMENTS All functions and duties related to the position include, but are not limited to the following: - Make outbound calls to follow up on missed payments - Collect missed payments by creating payment...