Service Manager

2 weeks ago

Kempton Park, South Africa LiuGong Machinery of South Africa Full time

**Responsibilities (but not limited to)**:

- Responsible for the subsidiary service policy revision and publicity:

- According to the service policy of the company and the overall target of relevant annual services, combined with the regional situation of the subsidiary, revise the annual service policy of the subsidiary, and submit it to the service department at headquarters for review and filing
- Organize the team of the subsidiary to concentrate on learning the annual service policy, and organize the promotion and implementation of the service policy in each dealer
- Organize and complete the work objectives and tasks of the department:

- Arrange the work of direct subordinates reasonably according to the department's responsibilities and work plan
- Guide and supervise direct subordinates to carry out normal daily work, conduct monthly assessment and evaluate performance of direct subordinates
- According to the relevant regulations of the company, submit the departmental work plan and work summary on time
- Organize the team to actively feedback and submit major fault cases in the region
- Timely track and provide feedback the regarding fault handling progress
- Organize the team to timeously complete the repair progress and provide feedback on the potential market effect on the noticeable mechanical faults
- Responsible for establishing and improving the warranty system for regional services:

- Responsible for formulating after-sales service management system
- Establish service files, strengthen the monitoring of regional service support, and support dealers to improve the service system
- Responsible for establishing and improving the service assessment system for the regional service team
- Organize and handle major quality issues
- Responsible for organizing the subsidiary’s annual service warranty registration rate including warranty fee settlement:

- Organize the team to complete the communication of the annual goals and requirements of the regional Three Guarantees registration
- Supervise and follow up the completion of the regional Three Guarantees registration form
- Analyze and study the problems in the implementation process of Three Guarantees registration and organize solutions
- After the three-package fee is checked with the finances every quarter, it will be paid to the dealer, and will be sent to the dealer after a unified summary
- Overall coordination of physical shipment requests, tracking to final claim completion
- Assist in the promotion of warranty orders for dealers to improve customer satisfaction
- Responsible for the inspection and supervision of regional service quality:

- Supervise the regional service team to do a good job of after-sales service in accordance with the service commitment to ensure that user satisfaction reaches the company's assessment indicators;
- Responsible for coordinating and organizing the supporting departments of the headquarters, and urging them to deal with the quality problems of the warranty in a timely manner
- Subsidiary regional authorization work organization promotion
- Promote Cummins service authorization work according to company requirements
- Distributor status and capacity improvement plan in the subsidiary’s region:

- Organize the team to regularly collect the current status of the dealer and the status of the service team
- Analyze the status of each dealer and propose an appropriate improvement plan
- Subsidiary service team overall planning
- Understand the status and advantages of each member;
- According to the status of each member, provide appropriate resources and platforms to give them opportunities to improve;
- Assist in planning career and direction according to each member's situation and personal wishes

**Salary**: R50,000.00 - R65,000.00 per month

COVID-19 considerations:
No

Ability to commute/relocate:

- Kempton Park, Gauteng: Reliably commute or willing to relocate with an employer-provided relocation package (required)

  • IT Services Manager

    2 days ago

    Kempton Park, South Africa Emperors Palace Full time

    Company Description Peermont prides itself on offering our guests exceptional customer service and value for money. We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration, Accountability, Innovation and Agility. As part of this we endeavour to provide opportunities to our employees to...

  • Service and Maintenance Branch Manager

    6 days ago

    Kempton Park, South Africa SISOL Recruitment Full time

    Reports directly to me (Managing Director) Would handle the Day to day Job planning, Quotes, Breakdown communication and Planning of the resources. With the support of the planner to plan the Month planned services. All the technicians will report directly to him with the support of the Service Supervisor Engineering or trade as a back round would help....

  • Service Delivery Manager

    7 days ago

    Kempton Park, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: Service Delivery Manager Time Type: Full time **Minimum Requirements** Grade...

  • Service Delivery Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Kempton Park, South Africa DSV Full time

    Time Type: Full time Minimum Requirements Grade 12 Advanced Computer literacy level in MS Word, Excel, PowerPoint and Outlook WMS (Blue Yonder) will be huge advantage/ Warehouse Control System (Automation)/ FMS – TMS/ Integration Job Related Requirements Minimum of 3years’ experience in warehousing & governance/procedures & project management. Added...

  • Branch Manager

    2 days ago

    Kempton Park, South Africa Kontak Recruitment SA Full time

    Kempton Park, Johannesburg - Manufacturing **Branch Manager - Service and Repair Centre (JB4177)** **Kempton Park, Johannesburg** **R30 000 per month** **Duration: Permanent** Our client, a leading Body and Trailer Manufacturer is seeking an experienced seeking a dynamic and experienced Branch Manager to lead their service and repair center. **Minimum...

  • Branch Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Kempton Park, South Africa Recruitment Full time

    Branch Manager - Service and Repair Centre (JB4177)Kempton Park, JohannesburgR30 000 per month Duration: PermanentOur client, a leading Body and Trailer Manufacturer is seeking an experienced seeking a dynamic and experienced Branch Manager to lead their service and repair center.As the Branch Manager, you will be responsible for overseeing all aspects of...

  • Manager, Business Services, Road Logistics

    5 days ago

    Kempton Park, South Africa DSV Full time

    **DSV - Global transport and logistics** Location: Kempton Park Job Posting Title: Manager, Business Services, Road Logistics Time Type: Full Time **Main Purpose of the Role**: You will be a key-member of the Regional IT Operations and Services Client Delivery Team. In this position you will be required to engage with Business and Customers being...

  • Maintenance Manager: Utilities and Services

    6 days ago

    Kempton Park, South Africa AVI Limited Full time

    **AVI Ltd. **is known for its leading household brands across many categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, personal care products, cosmetics, shoes, accessories, and fashion apparel. **NATIONAL BRANDS LIMITED** (NBL) operates 5 manufacturing sites, offering world class manufacturing facilities in...

  • Branch Service Official

    2 weeks ago

    Kempton Park, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Customer Service Agent

    12 hours ago

    Kempton Park, South Africa Safair Operations Full time

    **RESPONSIBILITIES**: *** - **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;** ***: - **Manage flight delays and or cancellations;** ***: - **Handle and safeguard of confidential information.** *** **REQUIREMENTS**: *** - **Punctual;** ***: -...

  • Senior Marketing Manager Industrial

    Found in: Talent ZA C2 - 2 weeks ago

    Kempton Park, South Africa Sealed Air Corporation Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...

  • Customer Service Agent

    3 days ago

    Kempton Park, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for a **Customer Service Agent **at our** **base in **OR Tambo International Airport**. The successful applicant** **will report to the **Manager: Base Airport**. **RESPONSIBILITIES**: - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions,...

  • Customer Service Supervisor

    3 days ago

    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park Safair Operations, operating as FlySafair has a vacancy for a Customer Service Supervisor at our **O.R** **Tambo International Airport** base. The successful applicant will report to the Manager Airport. **RESPONSIBILITIES**: - Assisting passengers with ticket sales, bookings and flight changes; - Dealing with problems such as...

  • Customer Service Agent

    6 days ago

    Kempton Park, South Africa Safair Operations Full time

    **RESPONSIBILITIES**: - **Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;**: - **Manage flight delays and or cancellations;**: - **Handle and safeguard of confidential information.** *** **REQUIREMENTS**: - **Grade 12;**: - **Airport experience...

  • HSE Manager

    Found in: Talent ZA C2 - 2 days ago

    Kempton Park, South Africa 639 FLSmidth South Africa (Pty) Ltd. Full time

    Create a better future! Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills,...

  • Field Service Technician

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Kempton Park, South Africa Quality Connect Staffing Full time

    Duties & ResponsibilitiesThe function includes but is not limited to the following:1.1. Attending to the repair and servicing of poultry and piggery products/equipment including but not limited to fault finding, maintenance, and troubleshooting of electrical and mechanical faults.1.2. Attending to the installation of poultry and piggery products/equipment in...

  • Lounge Manager

    3 days ago

    Kempton Park, South Africa HotelJobs.co.za Full time

    The Lounge Manager is responsible for the day-to-day operations and management of our world class airport lounge. The primary objective of this position is to ensure a five-star experience for all guests by consistently managing the delivery of impeccable customer service and ensuring the flawless maintenance and operations of the lounge. This will require...

  • Branch Manager

    2 days ago

    Kempton Park, South Africa Frank Consult Full time

    A leading manufacturer of refrigerated bodies and trailers is seeking a dedicated and experienced Branch Manager to oversee their Service and Repairs Centre in Kempton Park. With a commitment to delivering excellence in service and maintaining strong customer relationships, this company is looking for a dynamic individual to lead their team and drive...

  • Branch Manager

    3 days ago

    Kempton Park, South Africa SISOL Labour Projects Full time

    Duties & Responsibilities - Reports directly to Managing Director - Handle the Day to day Job planning, Quotes, Breakdown communication and Planning of the resources. - Support of the planner to plan the Month planned services. - All the technicians will report directly to branch manager with the support of the Service Supervisor Desired Experience &...

  • Lounge Manager

    3 days ago

    Kempton Park, South Africa SLOW LOUNGE Full time

    The Lounge Manager is responsible for the day-to-day operations and management of our world-class airport lounge. The primary objective of this position is to ensure a five-star experience for all guests by consistently managing the delivery of impeccable customer service and ensuring the flawless maintenance and operations of the lounge. This position is...