Field Service Technician

Found in: Talent ZA 2A C2 - 2 weeks ago

Kempton Park, South Africa Quality Connect Staffing Full time
Duties & Responsibilities

The function includes but is not limited to the following:

1.1. Attending to the repair and servicing of poultry and piggery products/equipment including but not limited to fault finding, maintenance, and troubleshooting of electrical and mechanical faults.

1.2. Attending to the installation of poultry and piggery products/equipment in compliance with customer requirements.

1.3. Attending to the installation of electrical wiring, distribution board or any other type of electrical wiring or equipment as may be required.

1.4. Attending to the programming of poultry and piggery products/equipment.

1.5. Diagnose errors or technical problems and determine proper solutions.

1.6. Resolve technical and procedural problems.

1.7. Regular customer field visits to inspect installed poultry and piggery products/equipment.

1.8. Provide customer support during field visits.

1.9. Customer service including resolving customer queries and concerns.

1.10. Attending to callouts and breakdowns, including after hour callouts and breakdowns, in order to identify and resolve problems.

1.11. Assisting the Operations Manager and Installation Teams with commissioning projects.

1.12. Completing job cards and attending to general maintenance.

1.13. Assisting with stock taking if necessary.

1.14. Oversee ongoing projects.

1.15. Making ad hoc deliveries of stock as and when required.

1.16. Produce timely and detailed service/installation reports.

1.17. Maintain technical and operational documentation.

1.18. Stays current with technological developments relating to poultry and piggery products/equipment.

1.8. Provide customer support during field visits.

1.9. Customer service including resolving customer queries and concerns.

Desired Experience & Qualification

SKILLS & REQUIRED COMPETENCIES

  • Qualified electrician with trade test red seal certificate.
  • High technical knowledge and skill.
  • Excellent communication skills.
  • Strong organisational and time management skills.
  • Strong administrative skills.
  • Resourcefulness and problem-solving skills.
  • Computer literate in Widows, MS Office as well as any other software owned or used by the Employer.

REQUIRED PERSONAL ATTRIBUTES

  • Customer focused.
  • Action orientated.
  • Strong analytical and conceptual ability.
  • Attention to detail. Deadline orientated.
  • Ability to communicate effectively across all operational levels of the Employer as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives.
  • Effective interpersonal skills with the ability to present recommendations and ideas.
  • Ability to work independently as well as part of a team.
  • Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
  • Flexibility to manage more than one task at any given time.
  • Ability and willingness to travel.

MINIMUM QUALIFICATION AND/OR EXPERIENCE REQUIREMENTS

  • Strong technical ability.
  • Educational level: Matric Certificate and a Diploma or Higher Diploma (electrical and/or mechanical) and/or another relevant qualification.
  • Qualified electrician (red seal), through recognized accreditation entity.
  • Relevant technical experience relating to the installation, repair and/or servicing of products/equipment in the poultry and piggery industries.
  • Relevant experience with and technical knowledge of Skov, CODAF and products and/or any other products supplied to customers by the Employer.
  • Operation practices and procedures, including Health and Safety protocols and requirements
Package & Remuneration

R 28 500 CTC

Including Campany Car and fuel

Medical Aid

Provident Fund

13th Cheque

Overtime

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