Branch Manager

2 months ago

Kempton Park, South Africa Frank Consult Full time

A leading manufacturer of refrigerated bodies and trailers is seeking a dedicated and experienced Branch Manager to oversee their Service and Repairs Centre in Kempton Park. With a commitment to delivering excellence in service and maintaining strong customer relationships, this company is looking for a dynamic individual to lead their team and drive success.

**Responsibilities**:

- Oversee the day-to-day operations of the Service and Repairs Centre, ensuring efficient and effective service delivery.
- Manage and lead a team of service technicians and support staff, providing guidance, training, and performance feedback.
- Ensure high levels of customer satisfaction by delivering quality service and resolving customer inquiries and concerns promptly.
- Develop and implement strategies to increase service center productivity and profitability.
- Monitor service center performance metrics, such as repair turnaround time, service quality, and customer satisfaction, and take corrective actions as needed.
- Maintain inventory levels of spare parts and equipment, and ensure accurate record-keeping of all transactions.
- Collaborate with other departments, such as sales and production, to ensure seamless coordination of operations.
- Ensure compliance with health and safety regulations and company policies and procedures.
- Develop and maintain relationships with key customers and suppliers to support business growth and expansion.

**Requirements**:

- Bachelor's degree in Business Administration, Engineering, or related field (preferred).
- Proven experience in a managerial role, preferably in the automotive or manufacturing industry.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders.
- Solid understanding of service center operations, including repair processes, inventory management, and customer service principles.
- Knowledge of health and safety regulations and compliance requirements.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Ability to work independently and collaboratively in a fast-paced environment.
- Valid driver's license.

**Location**: Kempton Park, Gauteng

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