Field Line Manager

2 weeks ago


Johannesburg, South Africa Fidelity Services Group Full time

**POSITION**: FIELD LINE MANAGER

**REPORTS TO**:Branch Manager

**MAIN PURPOSE OF JOB**:
Manage all installations and services done in the area. Handle client queries and manage technicians.

**QUALIFICATION & EXPERIENCE**:

- Grade 12 or equivalent
- Diploma in Electronics advantageous
- Minimum 3 years Technical Management experience
- Customer Service experience
- People management experience

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- PSIRA Registered (Grade B)
- Valid Driver’s License
- Conversant in SAIDSA requirements

**DUTIES**
- Plan and manage the callouts
- Liaise with clients with regards to technical and account queries
- Meeting Field Force Transformation (FFT) targets
- Issue stock to technicians and receive paperwork from previous days installation
- Sign off paperwork and check invoices
- Ensure proper stock control and counts in technical vehicles as well as inspections
- Manage Health and Safety and injuries on duties
- Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
- Conduct SHE meetings and toolbox talks with staff

**_

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._


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