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Researcher

4 months ago

Cape Town, South Africa TourAxis Full time

At TourAxis, we seek to redefine and reimagine the touring experience by remaining innovative and agile to industry changes. We enable travel brands to provide their travellers with the best products, services and experiences quickly and easily. We need YOU to help us meet increasing travel demands in 2024

Our core values are: 1. Always ready to help 2. Being trustworthy, earned through transparency and actions. 3. Show respect, earn respect 4. Solutions before problems. Having or obtaining the ability to find solutions, individually or collectively. 5. Family-style customer hosting.

**Key Duties & Responsibilities**:

- Conduct market research to identify emerging travel trends, customer preferences, and competitor offerings.
- Assist in the development of new travel products and experiences by providing research-based insights.
- Research potential suppliers, vendors, and partners for travel products and services.
- Gather and analyse customer feedback, reviews, and surveys to understand customer preferences and satisfaction levels.
- Assist Content Managers in researching and gathering information for product descriptions, itineraries, and promotional materials.
- Collaborate with cross-functional teams to ensure that brand and product development initiatives are aligned with business objectives and customer needs.
- Prepare research reports, presentations, and recommendations to communicate findings to stakeholders.

**Essential Skills & Requirements**
- Bachelor's degree in Business, Marketing, Hospitality, or related field.
- Previous experience in market research, preferably in the travel or tourism industry.
- Strong analytical skills and ability to interpret data and draw actionable insights.
- Excellent communication and presentation skills.
- Proficiency in Microsoft Office suite and research tools.
- Detail-oriented with a proactive and collaborative approach to work.

**Other Important Criteria**:
We hire predominantly based on character, thus the following is extremely important to us:

- You’re a people person and gravitate towards collaboration.
- It also means you’re mature enough to cope with pressure, when required.
- You’re open minded and have a positive attitude.

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R35 000,00 per month

**Education**:

- Bachelors (required)

**Experience**:

- Research: 2 years (preferred)