Specialist: Senior C2 Account Manger

7 months ago

Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

**Role Purpose**

As an Specialist: Senior C2 Account Manger you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.

With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan. Customer Advocate - Develops and oversees the execution of account plan(s) to ensure Liquid C2 revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies.

Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2. Industry Relevant Trusted Seller - Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed.

Deliver Sales Excellence - Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. Industry Knowledge - Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Assist Account Manager in there vertical segments in all Liquid C2 to identify, scope, present and sell complex Cloud and Cybersecurity solutions. Products, services and propositions. Engage and develop C-level and senior management customer contacts in various roles - technical, commercial, operational etc. Provide thought-leadership to customers through regular engagement and workshops. Lead customer discussions with on the technical solution design. Assist Account Managers in assessing cost requirements to compile the commercial proposition. Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer. Win customer confidence in personal abilities and the professionalism of Liquid C2.

Sales
Report monthly on the status, blockers and next steps of top projects.

Coordinate with internal Product Development. Coordinate with external solution suppliers. Engage with Liquid C2 internal departments to confirm that the proposed solution can be delivered and supported. Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements.

Learn and maintain in-depth knowledge of Liquid C2 products, services, solutions, propositions and capability. Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle to the executive suite. Collaborate with the marketing team on sales strategy and optimization. Upskill the strategic vendors products and solutions i.e. Microsoft, AWS, Google, Cloudflare.

Customer lifetime value (CLV): This measures the total revenue that a customer generates for the business over the course of the relationship. It helps to prioritize the most valuable accounts and plan the financial strategy accordingly. Customer profitability (CP): This measures the difference between the revenue and the cost of serving a customer. It helps to determine the profitability of each customer and allocate resources accordingly. Customer satisfaction (CSAT): This measures how happy the customers are with the products or services they receive from the business. It helps to identify the strengths and weaknesses of the account management team and improve customer loyalty and retention.

Customer retention rate (CRR): This measures the percentage of customers who stay with the business over a given period of time. It helps to evaluate the effectiveness of the account management team in retaining and renewing existing customers and reducing churn.

Customer engagement (CE): This measures the degree of interaction and involvement that customers have with the business. It helps to build trust and rapport with customers and increase their satisfaction and loyalty. Customer revenue growth rate (CRGR): This measures the percentage of increase or decrease in the revenue generated by customers over a given period of time. It helps to evaluate the account management team’s ability to upsell and cross-sel

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