Guest Experience Coordinator

4 months ago

Cape Town, South Africa Explore Sideways Full time

Our team is growing We are looking for a creative, dynamic, quick-thinking and quick-learning Guest Experience Coordinator (itinerary planner) role based in Cape Town, in a boutique luxury travel company. Must have a passion for sourcing the unique and the “unknown”, be very strong with understanding and planning logistics, have a pain-staking eye for detail, be curious, willing to learn from mistakes and be pro-active about problem-solving, a great communicator (verbal and written), and ideally someone who is naturally leans towards “out the box” thinking.

**Requirements**:
**REQUIREMENTS**:

- Cape-town based (hybrid role - offices are currently in Greenpoint) and Cape Town knowledgeable.
- Client management, tactful complain resolution, flexibility around guest needs and preferences, willingness to “show-up” for guests.
- Be willing to be on call outside of traditional office hours - may need to man company phone line at times.
- Ability to come up with creative itineraries for guests to experience their destinations in a personalised manner.
- Knowledge of the travel sphere, what is known and what is unique so as to craft special experiences.
- Pain-staking attention to detail is a MUST.
- Ability to independently research, reach out to and follow-up with partners, create the physical itinerary, communicate proactively and effectively with suppliers for accuracy and creativity, ensuring logistics are exact and accurate.
- Advise on group travel
- Basic accounting abilities - calculating costs of itineraries to accurately quote and invoice.
- Intuitive & pro-active problem-solving.
- Ability to work independently but also reach out to manager and the team of help and ideas. Balanced team-player.
- 5+ years work experience in Events, Travel Industry, or Hospitality.
- Proficient in Microsoft Office Suite (Word, Excel, etc)
- Keep up to date with and accurately advise clients on specifics around logistics, travel requirements, what to expect, etc.
- A good understanding of travel trends.
- Tactful, understanding and kind demeanour with clients.
- Ability to handle issues and complaints gracefully.
- Maintaining a high degree of professionalism and maintaining client confidentiality.
- Strong organisational skills a MUST.
- Develop and maintain strong and positive relationships with suppliers, vendors, clients, and partners.
- Travel expense monitoring and tracking.
- Learn the travel booking system and other tools the company uses.
- Travel trends and cost analysis.
- Knowledge of travel regulations and policies.
- Responsive on team group chat and on Slack.
- Personal accountability is a MUST.

**DESIRABLE**:

- Event planning experience.
- Working with B2B partners in the luxury travel industry.
- A foreign language.
- Mail chimp and social media abilities.
- Knowledge of "Chase" System.
- Strong geographical knowledge.
- Having personally travelled.

PERKS:

- Opportunities to experience the world of luxury travel.
- Supportive, encouraging and kind work environemnt
- Co-working office space
- Reporting to an awesome manager who wants you to succeed

Things to note:
This position does not sponsor visas to stay/reside in South Africa

Must have own transport/ability to get to the office (Greenpoint, Cape Town).

**Benefits**

Above market-rate salary.

Growth potential in an exciting industry.

Co-working space in a very desirable location.

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