Commercial Lines Claims Advisor
2 weeks ago
-Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Requirements
- Previous commercial claims experience will be an advantage
- Previous call centre experience in a claims environment
- Matric
Duties & Responsibilities
- Capture/register claims on the PREMIA system
- Handle administration and follow ups concerning claims
- Liaise with clients, service providers and assessors
- Handle and resolve queries from clients/service providers
- Validate claims within set turnaround time targets
- Work with difficult client/broker in high pressured environment
- Presenting claims in the claims meeting
- Attention to detail on complex claims of paramount importance
- Keen eye for a level of detail and inquisitive mind
- Conduct all the above to the required performance measurements in place and maintain high standard
of quality.
Competencies
- Interpersonal and communication skills (verbal and written)
- Team player
- Computer literacy is essential
- Self-disciplined and self-motivated individual
- Problem solving/solution orientated
- Negotiating skills
- Stress tolerance
- Tenacity and resilience
- Analytical thinker with an investigative instinct/inquisitive mind
- Customer service orientated
- Deadline and results orientated
- Attention to detail
- Takes ownership/responsibility and initiative
- Flexible/adaptability to change
- Conflict /objection handling
- Computer literacy
- Product/systems knowledge and/or potential to acquire such knowledge within a short space of time
- Fast thinker
- Keen sense of self-development, growth and learning
- An individual embedding the company values at heart
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.
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