Ecommerce Coordinator

7 days ago

Randburg, South Africa On the Dot Full time

On the Dot, a subsidiary of Media24 in Gauteng, currently requires the services of an
**Ecommerce Coordinator** for our Marketing Department.

We seek to appoint dynamic and energetic individuals to assume responsibility as an Ecommerce Coordinator, reporting to the Marketing Manager. The position will be based at their offices in
** Randburg, Johannesburg.** Key responsibilities**:

- Monitor ecommerce shop daily to identify any visible faults and attend to immediately in the back end or escalate to the developer, follow up till resolved.
- Monitor SLA once sales order comes through, liaise with courier service champion.
- Work closely with marketing agency to ensure marketing strategy is implemented as planned.
- Monitor Facebook and Instagram pages and action any notification received on the social platforms.
- Assist with any escalated queries/ unresolved customer complaints.
- Assist Marketing Manager with weekly and monthly financial reporting.
- Assist Product Administrator with maintenance of product range and pricing when required.
- Assist where needed with improvements on platform and identify opportunities.
- Follow up with returns regarding credits and replacements.
- Assist with any other related e-commerce duties
- Co-ordinate and assist with maintaining master data in the backend
- Report on monthly sales trends and complaints to the marketing manager

**Skills and Competencies**:

- Exceptional communication skills - written & verbal.
- Tech savvy, with knowledge of WordPress CRM or Woo commerce backend.
- Social media marketing experience
- Planning, Organising and Disciplined
- Problem solving skills demonstrates determination, resourcefulness and ownership in executing your duties and solving problems.
- Proficient in Excel.

**Requirements**:
Required Qualification:
Tertiary Qualification in Digital Marketing

Required Experience:
At least 1 year experience in E-commerce environment

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