Ecommerce Assistant
6 days ago
Job Overview
We are seeking a skilled Ecommerce Assistant to join our team at OneCart. As an Ecommerce Assistant, you will play a vital role in providing exceptional customer service and ensuring seamless shopping experiences for our clients.
In this role, you will be responsible for helping customers make informed purchasing decisions by offering advice, guidance, and expert product knowledge. You will also support customers with placed orders, making payments, and resolving any issues that may arise.
To succeed as an Ecommerce Assistant, you should possess excellent communication skills, be energetic, and pay close attention to detail. Outstanding customer service is crucial in this role, as you will be the face of OneCart, ensuring that every interaction exceeds our clients' expectations.
Duties and Responsibilities
- Customer Service: Provide top-notch customer service, answering questions, and addressing concerns in a timely and professional manner.
- Order Fulfillment: Support customers with order placement, payment processing, and delivery coordination.
- Product Knowledge: Stay up-to-date on product offerings, features, and availability, advising customers on suitable substitutes when needed.
- Reporting and Communication: Report customer issues, supply shortages, and product defects to management promptly.
- Team Collaboration: Work closely with store departments to ensure efficient service delivery and meet sales targets.
Requirements
- Matric
- Must be based in the area or closer
- Must be Fluent in English
- Must be able to type in full sentences
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