Customer Relations Officer
2 weeks ago
A well-established automotive dealership in Johannesburg South is seeking a
**Customer Relations Officer **to join their team.
**The main purpose of this position**:
- The role requires creative thinking and a real talent for communications
- Tasks will involve suggesting ideas based on customer feedback, working with managers and other teams to shape those ideas, then executing
- Customer experience specialist responsibilities will still be in the inbox, but they should be thinking about how to get ahead of issues rather than just resolving them
- Identify and maximize opportunities within the Customer Journey and do customer follow ups after vehicle services have been done
- Assist with customer retention
**Requirements**:
- Senior Certificate (Grade 12)
- Tertiary Qualification (Post-Matric Certificate / Diploma) is preferred
- 2 Years customer service experience within the Automotive Industry is required
- Drivers License
- Computer Literate
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