Merit Theft Desktop Assessor
3 days ago
OPPORTUNITY
Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Auckland Park, Gauteng. WHAT WILL YOU DO
The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions. WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
Process theft claims from Desktop and determine if these are valid or invalid claims.
Identify possible red flag claims that require further investigation from Field investigators.
Determine market value of stolen vehicles for settlement (valuation).
Determine outstanding finance details, release settlements and documents to salvage inventory.
Authorise claims within a specific mandate.
Complete investigative report.
Make notes on systems, process claims and upload documents.
Required to load the order amendments.
Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
QUALIFICATIONS AND EXPERIENCE
Matric / Grade 12
Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.) would be advantageous
3 years’ experience in vehicle theft/ motor assessing
Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex and BPM will be an advantage
**Attained product training in the following areas**:
Motor modules for PL, C/L and Agri
Specialised motor product C/L and Agri
Principle of insurance
Technical skills obtained through training and courses in the following areas:
Introduction to motor
Claims handling procedure
VDQ Qualification
**System training on the following**:
BPM
RSS
Mainframe
JDE
Audatex and Abuntex
Photo viewer
KNOWLEDGE AND SKILLS
Telephonic, negotiation and conflict handling skills
Basic business ethics and financial principles related to claims
Time management
Change management
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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