Change Management Training Practice Lead

2 weeks ago

Johannesburg, South Africa ChangeFolio Full time

**Job Purpose**

Leading ChangeFolio's Training practice to achieve our audacious, strategic goals both in South Africa and globally. We will be looking to you to define the overarching Training Practice strategy, implementation plan and milestones, building change management training content and facilitating.

Conducting research, developing and delivering extraordinary content, that places us as best-in-class and leaves our clients wanting more. Developing content that inspires people and organisations to build change and transformation capabilities through self-managed learning, facilitated learning and a community of practice.

Work with the global operations team to increases revenue and profitability through client relationship building and engagements, training sales and by increasing the number of relevant and fit-for-purpose training products available to the market.

Ultimately positioning ChangeFolio as the change and transformation Training Partner of choice for both our clients and our people.

**Duties and Responsibilities**

To fulfill end-to-end Training Practice responsibilities which include:
1. Create the Training Practice Strategy and quarterly OKRs

2. Training Content Development (both facilitator-led and self-managed)
- Conduct customer focus group sessions and conduct research on change management and business transformation topics and needs
- Obtain feedback from consultants in the field on client pain points, needs and opportunities that could inform content development
- Create a content development roadmap (for facilitator-led, self-managed learning and mobile learning)
- Create content and where necessary, outsource content development to achieve OKRs
- Manage course development with partners to ensure learning objectives are clearly defined and met, quality of content is approved and vetted, and milestones are met for payment
- Schedule planned design briefs and design work on the course content with the Behavioural Design Creative practice, including briefing in e-learning products
- Ensure quality assurance of content before piloting or launching (proof reading and testing)
- Pilot new programmes, master classes and learning bites with clients and consultants for feedback and content improvements
- Work with the Growth Manager, Creative team and Digital Marketing to promote available programmes, master classes and learning bites
- Put governance and an annual cadence in place to maintain and update existing content to remain fresh and relevant

3. Facilitator Management
- Work with the Talent team to identify and add suitable facilitators to our team of vetted facilitators
- Maintain and update rate cards for facilitation
- Upskill facilitators for relevant programmes through observation, co-facilitation and facilitation process

4. Client Training Initiatives and Public Training Programmes
- Facilitate ChangeFolio Training programmes in-person and virtually
- Schedule approved facilitators to facilitate programmes
- Manage the end-to-end planning and management of training rolling out at clients
- Maintain a training checklist and standards of excellence to ensure a seamless learner experience
- On-board vetted facilitators to facilitate programmes
- Conduct QA checks with the client and facilitators to maintain standards of excellence
- Track and monitor learners evaluation forms and provide reports ChangeFolio and clients
- Oversee contracting with facilitators and quality of delivery

5. Community of Practice
- Clearly define the CoP strategy, objectives and targets to keep learners engaged and growing
- Establish the Community of Practice on the ChangeFolio Academy
- Schedule and implement activities to grow the CoP through thought leadership, CoP events, articles, events and other strategies to grow a CoP

6. Competitor Analysis
- Monitor and track what competitors are offering the market in South Africa and globally
- Conduct market research and obtain insights from the digital marketing team on search terms and popular courses
- Identify opportunities for developing suitable courses based on competitor analysis, market research and strategic goals

7. Revenue Growth and profitability through Training
- Support revenue growth of the business by having best-in-class courses available for clients
- Work with the Growth Manager to identify opportunities, create quote/proposals and offer training solutions to clients that build change capabilities
- Work with the Digital Marketing team to promote courses that are available

**Key Performance Metrics**

Key performance metrics to measure outputs and performance will include:

- Number of new courses developed and taken to market within agreed time-frames
- Number new courses on the ChangeFolio Academy mobile app within agreed time-frames
- Quality of training experience (through learner evaluation feedback)
- Number of sign-ups for self-managed learning
- Sales targets for training programmes
- Training revenue and profitab

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