Head, Im Operations, Cc

9 months ago

Centurion, South Africa Exxaro Recruitment Full time

**Job Advert Summary**:
**PURPOSE**:

- To take accountability of the relationship between The ConneXXion business functions and Information Management (IM).
- Ensure that IM service offering is aligned to The ConneXXion business functions’ strategic needs.
- Fulfil a significant role in ensuring alignment between business and IM through understanding business strategic objectives and ensuring that these are correctly translated by IM into fit for purpose IM solutions to add value to business.
- Single point of contact for day-to-day operations.

**MAJOR CHALLENGES**:

- Manage stakeholder’s expectations from a customer and IM perspective. Ensure seamless end-to-end service delivery from IM services.
- Offer support to BU’s Head IM operations and respective BU’s IM team members.
- Build and maintain long term relationships with various stakeholders. Engage with various service areas to ensure appropriate services are provided (Portfolio & Architect, Infrastructure, Business Solutions, Governance & IT Security). Ensure value realisation on services provided. Establish rigorous incident management practices, acting as the escalation point and liaison between IM teams and business. Establish and manage service level agreements with business.

**Minimum Requirements**:
**QUALIFICATIONS**:

- B Tech Information Technology (Essential/Minimum or)
- B Tech Computer Systems (Essential/Minimum or)
- BCom Informatics (Essential/Minimum or)
- BSc Computer Science (Essential/Minimum)
- Bachelor Degree Information Management (Essential/Minimum)
- Management Development Programme (Essential/Minimum)
- Certificate ITIL Foundation (Recommended/Desirable)

**EXPERIENCE**:
**REQUIREMENTS**:

- Psychometric Assessment (Essential/Minimum)
- Certificate of Fitness (Essential/Minimum)
- Member of Professional Body (Recommended/Desirable)

**Duties & Responsibilities**:
**Budget and Resource Allocations**
- Ensure financial excellence by managing budgets.
- Collaborate with line manager to develop and manage the ConneXXion’s IM budget, optimising resource allocation across projects.
- Establish business plans for the ConneXXion IM projects by setting targets, business forecasts and budgets.
- Oversee execution of the ConneXXion IM’s capital and operational budget.
- Track and manage IM solutions and costs as a key enabler for the business units.

**Customer Centric**
- Ensure service delivery by IM to business functions.
- Manage customer satisfaction and employ interventions if required.
- Key contact person for day-to-day IM services.
- Ensure continuous communication flow between IM and business.

**Functional Excellence**
- Oversee and monitor IM activities across the business.
- Effectively balance the demand for IM services against the business unit priorities.
- Identify and manage critical functional risks through appropriate mitigation plans/actions with respective IM departments.

**Governance Risk and Compliance**
- Ensure compliance to IM Governance Framework, Policies and Procedures.
- Conduct regular risk assessments and develop cross strategies to monitor and mitigate IM related risks at business units.
- As required, support and actively contribute to all combined assurance efforts including, amongst others, internal and external audits, governance, legal, risk, compliance and supply chain management processes.

**People Management**
- Define the roles and responsibilities of your immediate team.
- Plan and manage performance, skills development, employment equity, talent, and culture of team to improve innovation, achieve efficiencies, and expand competencies.
- Ensure clear communication of individual, functional and business targets and objectives and drive performance towards their fulfilment.

**Project Management**
- Lead the evaluation and prioritisation of IM projects and initiatives at the ConneXXion to drive the achievement of business objectives.
- Support the IM project management team, ensuring projects are executed on time, within budget, and meet quality standards.

**Safe and Healthy Work Environment**
- Maintain and ensure a healthy environment, safe operations practices, ensuring compliance with all applicable Safety Health and Environmental policies and procedures in line with set standards.
- Encourage a culture that focuses on safety in all areas and operations.
- Safety Health and Environmental policies and procedures in line with set standards.
- Encourage a culture that focuses on safety in all areas and operations.

**Stakeholder Management and Strategic Partnerships**
- Manage relationships with business in negotiating contracts and ensuring the delivery of high
- quality IM products and services.
- Manage relations serve as an interface with IM teams responsible to ensure that business needs are addressed.
- Liaise with key stakeholders and business process owners to manage and resolve escalated issues and risks.
- Balance the needs of stakeholders in achieving service quality

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