Head of Operations

3 weeks ago


Centurion, South Africa PSG Insure Full time

**Job description**:
The Head of Platform operations will **develop & implement operational policies and procedures, **developing strategies to **increase productivity and reduce costs** (through driving the Target Operating Model and Operational Workflow processes); The measuring, monitoring and improving company **operational efficiency** such as efficiency and SLA forms are key part of the day to day responsibilities.

**Responsibilities**:
As part of the day-to-day activities, it is expected that the following will be managed:

- Oversee customer service in operations.
- Optimize SLA and Utilisation of the insurance operations.
- Process efficiency, workflow, and standard operating procedures of insurance operations.
- Optimise the use of human capital vs automation.
- Assist business with suggestions and advice regarding automation of business processes through technology solutions
- Staff capacity management
- Staff management & development in operational areas
- Management of PMO to ensure operations drive the business delivery and focus.
- Manage and report on business strategic deliverables.
- Monthly and quarterly operational reports
- Digital roadmap of operations
- **Driving zero marginal cost**

**Skill sets required**:

- Degree in Engineering / CA(SA)
- Minimum 5 years+ practical experience with insurance processes (i.e., claims and underwriting)
- Experience in managing and implementing workflow systems.
- Self-starter
- Able to work under pressure.
- Good interpersonal skills and the ability to build good relationships with stakeholders.
- Be able to challenge and critically evaluate existing business processes to assist business with new ideas and solutions.
- Strong analytical skills
- Strong presentation skills
- Business plan development skills

**Salary**: From R1.00 per year



  • Centurion, Gauteng, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._Same-old education? No thank you. We want more, and so we do things differently at Our vision is to develop learning communities that equip our students, teachers and parents to thrive.Individuals that thrive build and maintain meaningful relationships with others. They...


  • Centurion, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._ Same-old education? No thank you. We want more, and so we do things differently at Thrive.ed. Our vision is to develop learning communities that equip our students, teachers and parents to thrive. Individuals that thrive build and maintain meaningful relationships with...


  • Centurion, South Africa Six Sense Full time

    Gauteng, Centurion A well-established financial services business is seeking to appoint a Head: Claims Operations The Head: Claims Operations is primarily responsible to oversee and ensure management of daily operations and functions for all claims in an efficient and effective manner deliver a high level of customer satisfaction. In addition; the...


  • Centurion, South Africa Pollock and Associates Full time

    Head of Business Operations Bank/Fin Services/Insurance Centurion - Gauteng - South Africa We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and...


  • Centurion, South Africa Pollock and Associates Full time

    Head of Business Operations Bank/Fin Services/Insurance Centurion - Gauteng - South Africa We seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and...


  • Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, CenturionA well-established financial services business is seeking to appoint a Head: Claims OperationsThe Head: Claims Operations is primarily responsible to oversee and ensure management of daily operations and functions for all claims in an efficient and effective manner deliver a high level of customer satisfaction.In addition; the incumbent is...


  • Centurion, Gauteng, South Africa Pollock and Associates Full time

    Head of Business Operations Bank/Fin Services/InsuranceCenturion - Gauteng - South AfricaWe seek a dynamic and experienced Head of Business Operations to join our clients team and drive excellence in debt collections, customer support, loan administration, and commercial credit functions. It plays a critical role in maintaining loan book quality and managing...


  • Centurion, South Africa Group IT Operations Full time

    **Introduction** Group Technology (GRIT) is on the journey of a cloud and business operating model transformation to meet the demands and the needs of a digital organisation (MMH). The cloud is an essential building block that aims to enable our business strategy. The Cloud Centre of Excellence comprises of the Cloud Business Office and the Cloud Platform...

  • Personal Assistant

    2 weeks ago


    Centurion, South Africa Group IT Operations Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Ensure the smooth...


  • Centurion, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time

    Job OverviewThe Head: Business Operations is a senior position in the business, responsible for the debt collections, customer support, loan administration and commercial credit functions. This role will also assist the Managing Executive of our Lending Operations (iLend) with strategic planning, process improvements and business reporting. It plays a...

  • Head: Claim Operations

    2 months ago


    Centurion, South Africa Affirmative Portfolios Full time

    **Business Management ~ Communication** **Centurion** ***: **Head: Claim Operations - Centurion - Permanent-Salary: Market Related** **Minimum Job Requirements** **Qualification And Experience** - Bachelor’s degree in business management / Business Administration / Medical / Health or related qualification. - Post graduate qualification in Business...

  • Personal Assistant

    2 weeks ago


    Centurion, Gauteng, South Africa Group IT Operations Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeEnsure the smooth running of the...


  • Centurion, Gauteng, South Africa Fempower Personnel Full time

    Join our client, a leading organization in the developmental finance space, as the Head of Operations Evaluations Unit (OEU). In this pivotal role, you will oversee and manage the monitoring and evaluation function, ensuring alignment with organizational objectives.Minimum Requirements include: Bachelor's Degree in Development Finance or Development / Social...

  • Head Of Underwriting

    2 weeks ago


    Centurion, Gauteng, South Africa Mays Region - Modern Woodmen of America Full time

    An exciting opportunity exists for a Head: Underwriting to join the Distribution Department. The successful applicant will be responsible for the overall management of the Commercial, Personal and Underwriting teams. This role will report into the Executive Head of Distribution and the successful candidate will participate in strategic and operational...


  • Centurion, Gauteng, South Africa Affirmative Portfolios Full time

    Business Management ~ CommunicationCenturion***: Head: Claim Operations - Centurion - Permanent-Salary: Market RelatedMinimum Job RequirementsQualification And Experience Bachelor's degree in business management / Business Administration / Medical / Health or related qualification. Post graduate qualification in Business Management / Business Administration...

  • Head Manager

    7 days ago


    Centurion, South Africa Communicate Recruitment Full time

    **One of the best investment companies in South Africa is looking for a Head Actuarial Manager!!!** **Job & Company Description**: The role of the Optimization Head / Manager is to critically examine statistical and mathematical models and to understand the relationships between the inputs and outputs. This includes, but is not limited to, the detailed...

  • Head of Marketing

    2 weeks ago


    Centurion, South Africa Career Minded Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Centurion, Gauteng- **Job Title**: Head of Marketing- **Salary**: R70,000 - R90,000- **Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 10 - 15 Years**Head of Marketing position available in Centurion.**: My client (based in Centurion) operates in a...


  • Centurion, South Africa Fempower Personnel Full time

    Join our client, a leading organization in the developmental finance space, as the Head of Operations Evaluations Unit (OEU). In this pivotal role, you will oversee and manage the monitoring and evaluation function, ensuring alignment with organizational objectives. Minimum Requirements include: - Bachelor's Degree in Development Finance or Development /...


  • Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: **PURPOSE**: - To take accountability of the relationship between The ConneXXion business functions and Information Management (IM). - Ensure that IM service offering is aligned to The ConneXXion business functions’ strategic needs. - Fulfil a significant role in ensuring alignment between business and IM through understanding...

  • Head Manager

    2 weeks ago


    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    One of the best investment companies in South Africa is looking for a Head Actuarial ManagerJob & Company Description:The role of the Optimization Head / Manager is to critically examine statistical and mathematical models and to understand the relationships between the inputs and outputs. This includes, but is not limited to, the detailed understanding of...