Head of Operations

2 weeks ago


Centurion, South Africa PSG Insure Full time

**Job description**:
The Head of Platform operations will **develop & implement operational policies and procedures, **developing strategies to **increase productivity and reduce costs** (through driving the Target Operating Model and Operational Workflow processes); The measuring, monitoring and improving company **operational efficiency** such as efficiency and SLA forms are key part of the day to day responsibilities.

**Responsibilities**:
As part of the day-to-day activities, it is expected that the following will be managed:

- Oversee customer service in operations.
- Optimize SLA and Utilisation of the insurance operations.
- Process efficiency, workflow, and standard operating procedures of insurance operations.
- Optimise the use of human capital vs automation.
- Assist business with suggestions and advice regarding automation of business processes through technology solutions
- Staff capacity management
- Staff management & development in operational areas
- Management of PMO to ensure operations drive the business delivery and focus.
- Manage and report on business strategic deliverables.
- Monthly and quarterly operational reports
- Digital roadmap of operations
- **Driving zero marginal cost**

**Skill sets required**:

- Degree in Engineering / CA(SA)
- Minimum 5 years+ practical experience with insurance processes (i.e., claims and underwriting)
- Experience in managing and implementing workflow systems.
- Self-starter
- Able to work under pressure.
- Good interpersonal skills and the ability to build good relationships with stakeholders.
- Be able to challenge and critically evaluate existing business processes to assist business with new ideas and solutions.
- Strong analytical skills
- Strong presentation skills
- Business plan development skills

**Salary**: From R1.00 per year



  • Centurion, South Africa We are looking for a Head of Operations to TESS team. Our Head of Operations is Responsible for crea Full time

    Lead our Educational Support team and help us build learning communities that thrive._ Same-old education? No thank you. We want more, and so we do things differently at Thrive.ed. Our vision is to develop learning communities that equip our students, teachers and parents to thrive. Individuals that thrive build and maintain meaningful relationships with...


  • Centurion, Gauteng, South Africa Hello Group Full time

    Financial Operations HeadWe are seeking a seasoned Financial Operations professional to lead our financial services company in the remittance industry. As a key member of our management team, you will be responsible for managing and controlling liquidity across the country with over 180 payout points.Key ResponsibilitiesManage cash flow and liquidityOversee...


  • Centurion, Gauteng, South Africa E2E Staffing (PTY) LTD Full time

    Job ProfileThe Financial Operations Head role is a key position that requires a strategic thinker capable of driving financial strategies while supporting various departments. The successful candidate will develop, lead, and manage all financial operations, provide strategic input into the renewable business, and work closely with business units and...


  • Centurion, Gauteng, South Africa Edge Executives Full time

    Job OverviewWe are seeking an experienced Head of Operational Excellence to join our team at Edge Executives. This is a key role that will oversee the development and implementation of operational excellence initiatives to drive business growth and improve efficiency.Key ResponsibilitiesDevelop and implement operational excellence initiatives to meet...

  • Head of Operations

    2 weeks ago


    Centurion, South Africa Affirmative Portfolios Full time

    **Management** **Centurion** ***: **HEAD OF OPERATIONS** **Based: Centurion, Pretoria, South Africa** **BACKGROUND**: The Collaborative Africa Budget Reform Initiative (CABRI) is an intergovernmental organisation that provides a platform for peer-learning and exchange for African ministries of finance, budget, and planning. Since its inception in 2009,...


  • Centurion, Gauteng, South Africa Rad Resources Full time

    We are looking for a highly motivated Software Development and IT Operations Head to join our team at Rad Resources. The successful candidate will have at least 10 years of experience in software development, with a strong background in IT operations.Main ResponsibilitiesOversee the daily operations of the software development team, ensuring efficient use of...


  • Centurion, Gauteng, South Africa E2E Staffing (PTY) LTD Full time

    Job OverviewThe Head of Corporate Finance Operations role is a critical position that requires a strategic thinker capable of driving financial strategies while supporting various departments. The successful candidate will develop, lead, and manage all commercial activities, provide strategic input into the renewable business, and work closely with business...

  • Head Manager

    3 hours ago


    Centurion, South Africa Communicate Recruitment Full time

    **One of the best investment companies in South Africa is looking for a Head Actuarial Manager!!!** **Job & Company Description**: The role of the Optimization Head / Manager is to critically examine statistical and mathematical models and to understand the relationships between the inputs and outputs. This includes, but is not limited to, the detailed...

  • Head Chef

    4 days ago


    Centurion, Gauteng, South Africa Metropolitan Management Group LLC Full time

    Job Opening: Senior Kitchen Manager / Head ChefAn established restaurant located in Irene Centurion is currently seeking a Senior Kitchen Manager / Head Chef. The ideal candidate should possess a minimum of 5 years of relevant experience in both chef and kitchen management roles, with a strong background in a la carte restaurant environments.The ability to...


  • Centurion, Gauteng, South Africa Restaurant Careers Full time

    About the RoleWe are seeking a highly motivated and experienced Junior Sous Chef to join our team at Restaurant Careers. As a key member of our kitchen brigade, you will play a vital role in delivering exceptional dining experiences to our customers.Your primary responsibility will be to assist our head chef in overseeing the smooth operation of our kitchen....


  • Centurion, South Africa Fempower Personnel Full time

    Join our client, a leading organization in the developmental finance space, as the Head of Operations Evaluations Unit (OEU). In this pivotal role, you will oversee and manage the monitoring and evaluation function, ensuring alignment with organizational objectives. Minimum Requirements include: - Bachelor's Degree in Development Finance or Development /...


  • Centurion, Gauteng, South Africa Export Credit Insurance Corporation of South Africa Soc Ltd Full time

    Job title : Head: Political, Economic, Analysis & ResearchJob Location : Gauteng, CenturionDeadline : March 12, 2025Quick Recommended LinksJobs by Location Job by industries KEY ACCOUNTABILITIES, MEASURES & INTERFACES UNDERWRITING FUNCTION: The Unit Head will be expected to:Develop and implement analytical tools to identify and assess credit risk exposure...


  • Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: **PURPOSE**: - To take accountability of the relationship between The ConneXXion business functions and Information Management (IM). - Ensure that IM service offering is aligned to The ConneXXion business functions’ strategic needs. - Fulfil a significant role in ensuring alignment between business and IM through understanding...

  • Head of Analytics

    3 weeks ago


    Centurion, South Africa Network Recruitment (South Africa) Full time

    A leading insurance company is looking for a Head of Analytics capable of turning data into information that can help improve the business and its functionality. The individual needs to have **strong mathematical capabilities**, be capable of leading units relating to analytics, new generation statistics, artificial intelligence and the like. **Duties**: -...


  • Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Position Name: Head of Business as Usual Location: Centurion Division: Momentum Investments Business Unit: Retail Client Interaction and Operations Reporting To: Head: Retail Service & Operations Role Purpose The Head of RISO BAU will be responsible for managing the operational and client services environments with a focus on client...

  • Head of Technical

    2 weeks ago


    Centurion, South Africa Affirmative Portfolios Full time

    **Project Management** **Centurion** ***: **HEAD OF TECHNICAL** **Based: Centurion, Pretoria, South Africa** **BACKGROUND**: The Collaborative Africa Budget Reform Initiative (CABRI) is an intergovernmental organisation that provides a platform for peer-learning and exchange for African ministries of finance, budget, and planning. Since its inception in...

  • Head Plumber

    3 weeks ago


    Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    **Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...


  • Centurion, Gauteng, South Africa Land and Agricultural Bank of South Africa Full time

    The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment,...


  • Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for...


  • Centurion, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are seeking a highly skilled and experienced professional to fill the role of Head of Business Development, Local Markets. In this position, you will be responsible for developing and executing business strategies that drive growth and retention at a local market level.You will work closely with internal stakeholders to identify and pursue new business...