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Head of Operations

6 months ago

Centurion, South Africa PSG Insure Full time

**Job description**:
The Head of Platform operations will **develop & implement operational policies and procedures, **developing strategies to **increase productivity and reduce costs** (through driving the Target Operating Model and Operational Workflow processes); The measuring, monitoring and improving company **operational efficiency** such as efficiency and SLA forms are key part of the day to day responsibilities.

**Responsibilities**:
As part of the day-to-day activities, it is expected that the following will be managed:

- Oversee customer service in operations.
- Optimize SLA and Utilisation of the insurance operations.
- Process efficiency, workflow, and standard operating procedures of insurance operations.
- Optimise the use of human capital vs automation.
- Assist business with suggestions and advice regarding automation of business processes through technology solutions
- Staff capacity management
- Staff management & development in operational areas
- Management of PMO to ensure operations drive the business delivery and focus.
- Manage and report on business strategic deliverables.
- Monthly and quarterly operational reports
- Digital roadmap of operations
- **Driving zero marginal cost**

**Skill sets required**:

- Degree in Engineering / CA(SA)
- Minimum 5 years+ practical experience with insurance processes (i.e., claims and underwriting)
- Experience in managing and implementing workflow systems.
- Self-starter
- Able to work under pressure.
- Good interpersonal skills and the ability to build good relationships with stakeholders.
- Be able to challenge and critically evaluate existing business processes to assist business with new ideas and solutions.
- Strong analytical skills
- Strong presentation skills
- Business plan development skills

**Salary**: From R1.00 per year