Internship - Information Technology Support
2 weeks ago
About
Manchu Group, a business and technology services company based in Sandton, wishes to attract a recent graduate to join our internship programme as an Information Technology support officer. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the ICT field. If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.
The Information Technology Support Intern will provide direct technical assistance and support to Manchu Group staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
**Essential Job Duties/Responsibilities**:
- Respond to user requests for service, troubleshoot problems and help develop solutions.
- Perform minor repairs to equipment and arrange for other servicing needs.
- Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
- Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
- Monitor backup systems and procedures to ensure data security.
- Record activities, solutions and other responses to request for service. - Assist in maintaining inventory records and documentation for equipment.
- Contribute to Manchu Group technical documentation and participate in policy, procedure, and standards development.
- Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
- Assist users in determining appropriate software solutions to meet needs.
- Develop and provide user training for basic hardware and software use.
- Provide backup technical support for network including router, firewall, and wireless access point.
- Maintain open communication and positive working relationship with staff.
- Perform other duties/projects as assigned.
Knowledge, Skills, and Abilities
Manchu Group is looking for a graduate with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under mínimal supervision. Applicants must have a relevant Financial Accounting degree or diploma from an accredited and recognised tertiary institution.
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