Frontline Customer and Sales Support

3 weeks ago

Boksburg, South Africa CTU Career Chatz Full time

**Ethos and Values**:

- To ensure the vision for CTU is shared, understood and implemented effectively
- To demonstrate a commitment to professional learning and continuous improvement
- To model CTU’s commitment to excellence, independence and opportunity in everyday work and

practice.

**Duties and Responsibilities**:

- The role for Frontline Support:

- Coordinate office activities and operations to secure efficiency and compliance to company policies.
- Promptly receive clients and provide operational or sales support as required.
- Maintain a neat and tidy frontline desk and communal reception/client space.
- Support client queries

The role of a Sales support:

- Have a thorough knowledge of all the training products to Support clients with course information, quote and support with the enrollment process
- Capturing of sales leads on the database management system
- Assist with the sales process: Sales appointments, consultations & enrolments
- Work at sales events to support the sales team
- Cold calling/ frequent contact with the database for all divisions
- Manage customer complaints and resolve issues in a timely and effective manner.
- Identify and assess customers' needs to achieve satisfaction and increase sales.
- Provide accurate and timely information about our products and services to customers.
- Process orders, returns, and exchanges, and manage customer accounts.
- Collaborate with other departments to resolve customer issues and improve the customer
experience.
- Maintain accurate records of customer interactions and sales activities.

**Experience, Qualifications and Competencies**:
**Qualifications**:

- High school diploma or equivalent; Bachelor's degree in a related field is an advantage.

**Experience**:

- Minimum of 2 years of experience in customer service and sales support.

**Competencies**:

- Customer focus
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and experience with CRM software is a plus.
- Experience in the technology or software industry is a plus.
- Time Management
- Administrative skills

Attention to detail and accuracy.

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