Client Experience Manager

3 weeks ago


Cape Town, South Africa iLaunch Full time

Responsible for managing, analysing and actioning theplanning of VOC programme

Delivering story driven insights

Ensuring the relevant action plans are implemented

Responsible for the evaluation, design thinking and implementation of journeys

Implement and supporting on Quality assurance

Contribute to financial controls and planning

Matric / Grade 12

Tertiary Qualification - Bachelors Degree in Business, Marketing or similar

Min 3years data analysis experience gained within a Financial Services environment

Min 2 years experience in delivering innovative and client-centric client experience design

Between 3 - 5 Years


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