Client Relations Manager
4 weeks ago
Job title : Client Relations Manager jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : April 15, 2024
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Job Summary
Develop relationships with all clients in the Western Cape and maintain them to ensure that the company’s service is up to standard. Ensure that clients renew their contracts every year and apply the relevant increases. Adhere to the relevant systems / policies / procedures which are put in place, to provide satisfactory service throughout the region.
Responsibilities
Client relations and marketing
Administrative responsibilities
Creating reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and complimentsStaff wellbeing
Communicate with staff on site about their wellbeing and provide feedback on staff morale to the HR Manager, Managing Director and Transformation ManagerSLA’s
Ensure that client escalations are implemented on an annual basis or as necessary Communicate with operations with regards to annual increases pertaining to costingsOperations
Monitor operations in terms of efficiencies and give input to the Operations Manager and Managing Director where necessary Assist operations, where possible and within reasonable boundariesReporting
Monitor company performance against service level agreements and flag potential issuesEvents and expo’s
Attend, plan and support the company’s events or other related expo’s / functionsRequirements
Minimum matric, a relevant diploma or degree will be advantageous Minimum 5 years working experience in a similar role Minimum of 2 years managerial experience Relevant experience, knowledge and skills High proficiency in Microsoft Office is essential Valid drivers’ license and own reliable transport*Sales / Retail / Business Development jobs in south africa
*Client Relations Manager in Cape Town
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Client Relations Manager
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