Client Service Manager

2 weeks ago


Cape Town, South Africa Ditto Hire Full time

Ditto Hire / Ditto Jobs is looking for a** Client Service Manager **to constantly reshape the way we create value in our partnerships with top-tier brands and companies.

We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love, adapt and grow with Ditto. Nothing makes us happier than when our enterprise customers are wildly successful with their Ditto setup. The team works hard, works together, and has fun doing it as we strive to build and grow a successful technology company

Success in this role will be measured by your ability to optimize the customer experience (with a focus on client service), re-design processes accordingly, manage integration projects independently, enable the team and contribute to the development of how we do Client Service at Ditto.

**What You'll Do**
- Own responsibility for the customer onboarding process
- Support the continuous development of the customer experience at Ditto
- Develop and maintain strong relationships through excellent work quality and professional conduct
- Compile detailed and informative briefs for the tech team
- Get involved with overall marketing and creative exercises
- Conduct research and analyses of operational effectiveness, processes, stakeholders, etc.
- Plan, implement and manage proposed recommendations and projects as well as monitor and report progress
- Perform business modelling to track and optimize customer experience
- Collaborate with various departments to collect data and complete analysis
- Work closely with the tech team to continuously improve Ditto’s service and product offering
- Assist with New Business Development
- Gather feedback from customers and analyze user and market behaviour to support the tech team

**What You'll Need to Succeed**
- Degree in business or related field
- 3+ years of experience in client service
- Professional with strengths in structuring and executing various analyses
- Effective communication
- Self-starter who can work effectively both independently and in collaboration - often managing multiple tasks simultaneously
- Comfort with owning project timelines, prioritizing tasks, and assessing speed/accuracy tradeoffs
- Excellent English verbal and written communication skills, good at presenting ideas and discussing solutions in large groups
- Ability to quickly learn relevant design production/operations/process concepts
- Bias for action, appreciation for data-driven processes, hard-working, proactive, client-centric and execution driven mindset



  • Cape Town, South Africa TMF Group Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website. We provide employee, financial and legal administration so that...


  • Cape Town, South Africa Ditto Hire Full time

    Ditto Hire / Ditto Jobs is looking for a Client Service Manager to constantly reshape the way we create value in our partnerships with top-tier brands and companies. We move quickly and experiment with new strategies and ways of adding value to our new and existing customers. We engage with end-users and executives alike to ensure that our customers love,...


  • Cape Town, South Africa Vine Full time

    Our client within the Financial and Investment services based in the UK and South Africa is currently recruiting for a self-motivated Senior Client Service Manager to join their dynamic team in Cape Town. Only candidates from the financial service will be considered.This is a full-time working from home role, with flexibility offered by the Company.To...


  • Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9300 NB **Consultant**: Nine Broodryk Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on our third-party funds supplier for our active investment client strategies. Support...


  • Cape Town, South Africa Kadens Consultancy Full time

    The Client Services Controller will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The CSC must be actively involved in resolving clients’ issues, troubleshooting problems, resolving complaints and extracting data to compile reports according to KPI’s and...


  • Cape Town, South Africa multilocal Full time

    **The Role** As Client Services Support you will work within the Client Services team which sits within the wider Operations team. You will work alongside and assist the Client Services team as they create and nurture long-term relationships with sales partners and clients. You should be an excellent communicator who’s able to grasp client needs and...


  • Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's Client, a leading company in the metering industry, is seeking a Client Service Administrator to join their team in the Western Cape. Responsibilities: Managing client accounts and maintaining client databases. Providing timely responses to client inquiries and resolving any issues that arise. Coordinating with internal teams to ensure client...


  • Cape Town, South Africa TMF Group Full time

    **About TMF Group** TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 10,000 experts and 120 offices in 90 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax,...


  • Cape Town, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Account Manager

    1 week ago


    Cape Town, South Africa Service Solutions Full time

    Account Manager / Leader Our client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and services, and driving...


  • Cape Town, South Africa Service Solutions Full time

    Our client, a national leader and well established truck rental and logistics company is seeking to employ a branch manager for the Blackheath Branch Some duties, but no limited toCustomer Interaction:Customer liaison and reportingService level agreementsCustomer Invoicing and attending to queriesCustomer visits (if required)Managing of afterhours...


  • Cape Town, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Responsibilities:Resolving customer queries and requests from incoming calls and email correspondenceEmail and fax the accounts to the clients.General ad-hoc tasksRequirements:At least 2 years relevant experience.Fully bilingual (Afrikaans and English)Excellent client service skillsDrivers LicenseDeadline driven.Good verbal and written skillsComputer...


  • Cape Town, South Africa HR Studio Full time

    **We're looking for** An energetic and self-driven individual to join our clients team as a client services technician. **Who are you?** - Excellent client-facing and interpersonal skills - You have good knowledge of standard field communication methods and protocols - You are computer literate - Excellent written and verbal communication skills - You have...


  • Cape Town, South Africa Persona Staff Full time

    Responsibilities:Resolving customer queries and requests from incoming calls and email correspondenceEmail and fax the accounts to the clients.General ad-hoc tasksRequirements:At least 2 years relevant experience.Fully bilingual (Afrikaans and English)Excellent client service skillsDrivers LicenseDeadline driven.Good verbal and written skillsComputer...


  • Cape Town, South Africa Genesis Medical Scheme Full time

    **Competencies**: - High energy levels - Attention to detail - Professional approach - Good verbal & written communication skills in English and Afrikaans - Knowledge of the Industry and benefits offered by Genesis Medical Scheme **Requirements**: - Grade 12 - Proven track record of client relations Ability to commute/relocate: - Cape Town, Western...


  • Cape Town, South Africa Six Sense Full time

    Western Cape, Cape Town - Annually Cost To Company (Market related) A well-established company is seeking an Investment Client services Consultant The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences. **Qualification**: -...


  • Cape Town, South Africa Rory Mackie & Associates Full time

    Overview:Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Overview:Our client, a global asset management company, is seeking to appoint a Retail Client Services Consultant. This position requires a passionate and highly motivated individual who will be part of a team responsible for guiding clients through the company’s products and processes, providing clarity on any questions or concerns they may have....


  • Cape Town, South Africa Service Solutions Full time

    International Premium brand retailer is seeking to employ a Store Manager to join their team. The successful candidate will have:Grade 12Excellent communication skillsCustomer Service SkillsAbility to work retail hoursPC literate2 + Retail Managerial experienceStrong operational and Sales experienceAs per our clients requirements, a clear credit and...