Lbs Support Assistant

5 days ago


Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Purpose of the Job**:
Reporting to LBS Team Leader, the LBS Support Assistant will be responsible for producing high-quality, detailed work based on established standards, guidelines, and procedures within the prescribed service level agreements (SLAs).

The focus of this position is on producing high-quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience. Consistent, error-free work based on defined regulations and standards are key measures of job performance success. This position is designed to develop a valued technical expert who can deliver quality work consistently.

**Minimum Requirements**:
**Formal Qualifications**:

- Matric (Grade 12)

**Experience and Knowledge**:

- At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role
- Basic knowledge of the Life Assurance or Financial Services industry

**Computer Literacy**:

- MS Office package, particularly, Internet, Outlook, and Excel

**Interpersonal and Intrapersonal Skills**:

- Careful
- Helpful
- Conscientious
- Consistent
- Responsive
- Client service orientation
- Target-driven

**Duties and Responsibilities**:
**Main duties and responsibilities**:

- Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc
- Within 4 hours of being received
- With a 95% accuracy level
- Support functions include performing daily routine procedures
- Communicate outstanding requirements after the request has been uploaded
- Complete an annual assessment on appropriate systems
- Provide administrative backing to the Life Specialists and directly to intermediaries
- Provide quotations and statements of benefits to intermediaries
- Take ownership of service level standards and ensure they are achieved consistently
- Assist the Life Specialists in organising broker workshops
- Order necessary forms and brochures for the office when needed


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