Senior Sales Assistant
7 months ago
We’re looking for a vibrant, organized and kind team motivator with excellent communication skills.
We are looking for someone with a can-do attitude, is dynamic, self motivated and experienced in retail to lead our new regional store team to deliver world class customer service.
**As the Senior Sales Assistant, you will be responsible for**:
- Fostering a positive work environment that encourages team collaboration and open communication, by building effective relationships with the sales and management team.
- Holding each member of the store team accountable to meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and managing poor work performance quickly and appropriately when necessary.
- Driving sales by motivating the store team to meet sales and brand marketing objectives.
- Guarantee consistently high standards of customer experience within the store in accordance with Limba’s customer service standards.
- Maintain world class store standards and visual merchandising.
- Document and share visual content from the store with management for social media channels.
- Resolve customer complaints in a timely and effective manner.
- Undertaking administrative duties such as staff scheduling, keeping filing up to date and reporting to management.
- Monitoring stock levels and ordering items from the warehouse.
- Implementing, managing and monitoring loss prevention strategies, training and creating awareness amongst the store team.
- Maintain the physical condition of the Store according to relevant guidelines and communicate maintenance needs in a timely manner. Ensuring store compliance with health and safety regulations.
- Spends 75% of their working time on the sales floor engaging with consumers, selling, and coaching employees.
- Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with proper operation of the Point of Sale system (Yoco plus manual record keeping).
WHAT YOU BRING
- Grade 12
- 3 years of experience in retail and/or hospitality
- The ability to promote sales and overall profitability goals
- Strong ability to plan, lead, organize and manage people
- Commitment to building a strong team who will be dedicated to providing excellent customer experiences.
- A passion for working with people and desire to create a positive and energetic culture
- Excellent communication and interpersonal skills
- Strong problem solving abilities
- An eye for detail, and visual content creation.
- Basic tech skills: Yoco, Excel, Google Docs
- Flexibility to work over weekends, public holidays, and over the festive season
- Engage with customers, understand their needs, and provide excellent service.
- Showcase our athleisure and activewear collections with passion and expertise.
- Build and maintain strong client relationships.
- Consistently meet and exceed sales targets.
- Stay updated on fashion/athleisure industry trends and product knowledge.
- Contribute to a dynamic team environment.
- Maintain housekeeping, uphold our visual merchandising standards to optimize sales.
- Create an inspiring environment. Have fun.
- Transact all purchases - receive, verify and process all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
- Report customer compliments and complaints to management.
- Attend all customer stock queries and ensure that they are dealt with and resolved.
WHAT WE OFFER
A fantastic opportunity to work with an aspirational, growing South African brand. You will be in a working environment with developmental opportunities, new experiences and opportunities to improve your skill sets. You will be given the freedom to positively contribute to growing the company and brand in Cape Town.
We approach our work with enthusiasm and kindness. We are agile and celebrate our wins with every opportunity.
If you are interested in this opportunity, please send an updated CV and picture of yourself to
**Experience**:
- Sales: 3 years (required)
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