Assistant Manager

6 days ago

Menlyn Park, South Africa Rooftop Recruitment Full time

**ASSISTANT MANAGER**

The Assistant Manager is the second in charge in the store and jointly responsible with the Store Manager to ensure store profitability through meeting individual and team targets. This role includes everything from identifying the necessary stock for store, layout and floor design, merchandising, sales, and deliveries, attending to customer queries and dealing with employees.

**Qualifications**:
Matric & at least 2 years working in retail sales and furniture sales experience an advantage.

Report directly into the Store Manager

Computer Skills
- Microsoft Office - especially excel
- Possibolt
- Drobox
- CRM / Databases experience

**Skills**:

- Effective Time keeping
- A responsible and positive attitude
- Ability to efficiently plan and prioritize team workload to meet deadlines
- Proven track record of driving results
- Good at planning ahead
- Able to work under Pressure
- Deadline driven - ability to meet targets
- Problem solver
- Ability to sell and find opportunities in engagement with customers

Key Areas of Responsibility
- Stock Management
- Sales
- Customer Service
- Staff and Floor management
- Store Operations

Key Activities:

- Stock Management
- Check zones daily and update Store Manager should you require additional stock.
- Print pricing for new stock as per template.
- Any defected stock will be reported to the store manager.
- When selling goods to customers always check Possibolt for the number of stock across the business.
- If another store phones for stock, it needs to be transferred immediately and will be coordinated through warehouse as a IBT (Inter branch Transfer).
- Visual merchandising standards are being met
- Ensures replenishment of stock is being done timeously
- Always aware of markdowns, promotions and new stock
- Ensures stock is being ordered as per top sellers

Sales

Store sales targets and individual sales targets to be achieved.
- Actively keeping track of sales performance against target.
- Exceed Customer expectations by identifying and providing them with the best possible solutions.
- Excellent product knowledge and the capability selling a diverse product range and keeping up to date with the latest trends.
- Promotes add on Sales
- Ensure customers are informed of new stock, promotions,
- Searching out opportunities for making new sales.
- Alternatively, the customer can collect stock from head office, however to be informed that they will have to assemble goods themselves and that the business not held accountable if they cannot do so.
- Manage online sales on floor as ordered by the customer. Do a quality check and ensure the right stock delivered for the correct customer.
- Should a customer purchase over a certain amount they are entitled to a discount that has to be approved by head office.
- Process sale, print invoice - give copy to customer and keep one
- Write in sales book the sale and descriptor.
- Update sales book with sale descriptor and ensure all entries escalated on the end of day delivery schedule.
- Follow up with deliveries to ensure you customers goods delivered as agreed upon sale
- Attend to any of your customer modification requests - this is change in stock, colour, price, refunds

Customer Service

Brand ambassador always polite and greets all customers
- Takes pride in dress code and personal appearance
- Ensure an interactive, knowledgeable and warm Customer experience to make the sale.
- Ensure that all customers are receiving service of the highest quality and standards
- Able to understand and advise customers on products being sold
- Manage laybys’ effectively and ensure stock available for customers on completion of final payment
- Remain calm and professional in conflict situations and finds a resolution
- Respond to customer requests and complaints with speed and accuracy
- Escalate customer queries to the customer service department.
- Deal effectively with all refund and exchange matters and escalate to head office to follow protocol and attend to customer.
- Refund procedure adhered to
- Follow up with head office to ensure customer queries and complaints effectively being managed

Staff and Floor Management

In the absence of the Manager, you must manage staff in the store, this is the Assistant Manager, Sales Consultants and General Assistants
- Daily goals and priorities are set out and executed
- Is able to set an example by being punctual, respectful and honest
- In absence of the Manager, you need to be able to Manage staff in terms of productivity, performance and targets
- Poor performing staff to be reported to HR
- Able to assist in empowering colleague's
- Is determined and able to communicate clearly to staff on needs of the store
- Attend to all HR related matters in terms of non-performance, leave, attendance, time keeping, absenteeism, etc. Escalate necessary matters to HR.
- Is aware of all dealings in the store and able to give constructive feedback
- Product Knowledge - train

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