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Customer Care
1 month ago
**About the Customer Service Representative Position**:
As a Customer Service Representative for our team, you'll be the first person our customers come into contact with. On a typical day, you'll answer questions, resolve complaints, and process orders and requests.
To succeed in this role, excellent communication skills are a must. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.
Location Johannesburg, SA
**Customer Service Representative Responsibilities**:
- Maintain a professional and friendly attitude towards customers at all times
- Communicate with customers through various mediums, including in-person, phone, and web
- Build relationships with customers to ensure their satisfaction
- Provide prompt responses to customer inquiries and complaints, assisting to solve issues
- Maintain records of customer interactions, including sales, comments, and complaints
- Process orders and forms as needed
- Keep up-to-date on company offerings to ensure clients get the best products
**Customer Service Representative Requirements**:
- Good communication skills
- Technical competence
- Detail oriented
- Computer literate
- Results driven, meeting client's expectations
- Hard working & reliable
- Thriving under pressure
- Adopting & responding positive to change
- Automotive industry experience
- Tyre industry experience
- Strong command of English language
- Willing and able to work shifts
**Schedule availability**:
- Monday - Friday 14h00 - 23h00 SAST
- Monday - Friday 17h00 - 02h00 SAST
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